The subscription details showing in My F-Secure and in the SAFE app do not match.
This may happen if you have previously had another My F-Secure account using a different email address; for example, you have previously had a trial account.
Now with your current subscription, you have a new account. Both accounts are under the same name, but use different email addresses.
When you reinstall SAFE on your devices using your new account and subscription, the SAFE app still identifies your other account and is unable to display the subscription details connected to the new account.
To connect the SAFE app with your new account and to get the app to show the correct subscription details, do the following for your different devices:
The SAFE app is now connected to your new account.
If, after trying this, your new subscription details are still not visible, please contact our Customer Support.
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