This article in other languages:
Finnish,
Swedish,
Danish,
German,
French,
Japanese.
Symptoms
I bought F-Secure FREEDOME
through Apple AppStore or Google Play, but cannot install it on my other
devices.
Diagnosis
If you
have bought or purchased FREEDOME from the Apple AppStore or Google Play, the
subscriptions are limited to one operating system, but are valid on all your
iOS or Android devices connected to the same Apple ID or Google account.
Solution
If you have a valid,
auto-renewable app store subscription and want to upgrade to a multi-platform
subscription, you need to cancel your app store subscription first.
Read the following app
store-specific instructions on how to cancel a subscription:
Note: Even though the
subscription is cancelled, the auto-renewable app store subscription remains
valid until the end of the original subscription period. You will not be able
to activate your multi-platform subscription code yet (see
Grace
periods with F-Secure subcriptions). Once the subscription expires,
FREEDOME notifies you, and you can enter your personal subscription code that
you received from the F-Secure eStore provider.
