Issue with F-Secure blocking our website

Our users are complaining that F-Secure is blocking our site, if they have internet banking protection enabled.

 

From what I read and understood, only websites classified as safe by F-Secure are allowed to access when the internet banking protection is enabled.

 

Apparently it's easily left on, thus disabling access to our website.

 

Where can I contact F-Secure to resolve an issue with your internet banking protection?

Accepted Answer

Comments

  • UkkoUkko Posts: 3,215 Superuser

    Hello,

     

    Sorry for my reply. I'm only F-Secure user (their home solutions).

     

    There is such place:

    https://www.f-secure.com/en/web/labs_global/submit-a-sample#sample-url

     

    It is possible to choose ""I want to give more details about this sample and to be notified of the analysis results""; then 'URL type' as 'Banking Protection related troubles'; then 'Trouble type' as 'Website should be allowed during banking protection session'.

    In general, only 'safe for banking' websites are allowed (or banking/payment pages). It is good to note such 'concern' during discussion with F-Secure Labs after F-Secure SAS ticket (noted URL).

     

    Also, it should be possible to allow your website locally under your users' F-Secure installations. Just like workaround. For example, for Windows platform:

    https://help.f-secure.com/product.html#home/safe-windows/latest/en/task_23646C099A5D44BD9A43CEBC7D60ACE9-safe-windows-latest-en

     

    Thanks!

  • pliraiplirai Posts: 2

    Thanks for your reply, I actually found that page right after I posted here, and already filed an issue with them, but thank you anyway!

     

    So, if I understand correctly, non-banking related sites should be blocked when Internet Banking Protection is enabled?

     

    We tested, and we could access a wedding website and a few newspapers' websites while having the protection enabled, but not ours. So I figured it *should* work?

    Ukko
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