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The "Cancel your subscription" button is missing from the Subscription page on My F-Secure account
Issue: I want to cancel my F-Secure SAFE or TOTAL subscription but I cannot find the "cancel your subscription" button on the My F-Secure account. Resolution: The "Cancel your subscription" button will only be shown on the My F-Secure Subscription page if you have chosen automatic renewal as the subscription renewal type.…
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How do I add a discount code if I already paid my F-Secure order online?
Issue: I have a discount code I wish to use but I have already paid the order. Resolution: Contact the customer support. Depending on your purchase, we might be able to add the discount afterwards. Please do note, that we can not guarantee this is possible for your order, especially if the order was made more than 30 days…
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[Identity Theft Help] I am receiving a lot of spam or scam emails. Can an F-Secure product such as SAFE or Internet Security help me?
Issue: I want to stop receiving spam/scam emails, can an F-Secure product such as SAFE or Internet Security help me? Resolution: An F-Secure product does not control or read your emails thus it is unable to stop spam or scam emails. If your email account is affiliated with any Internet Service Provider (ISP), please call…
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F-Secure product installation fails on ARM-based devices
Issue: When I install F-Secure products on my ARM-based devices, it fails at 40%. The installer window vanishes without any error message. Resolution: The Microsoft Surface X Pro and Lenovo Miix630 tablets use ARM-based processors. Unfortunately, ARM-based processors are not supported by F-Secure SAFE, Internet Security or…
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When will F-Secure home products stop supporting Microsoft Windows 7 Operating System ?
Issue: When will F-Secure home products (SAFE, Internet Security, KEY, ID Protection and Freedome) stop supporting Microsoft Windows 7 Operating System? Resolution: Microsoft has stopped releasing security updates for the Windows 7 operating system as of January 2020. F-Secure will continue to support Windows 7 with our…
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I have accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account. What should I do?
Issue: I have accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account. What should I do? Resolution: You have a few options with how you can proceed: * If you have created a new account with a new license, you can: * Log out from the expired F-Secure program…
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Error "You have already used this code the maximum number of times" when trying to activate an F-Secure Internet Security, TOTAL, ID-Protection or Freedome VPN subscription code in My F-Secure Portal
Issue: Error "You have already used this code the maximum number of times" when trying to activate an F-Secure Internet Security, TOTAL, ID-Protection or Freedome VPN subscription code in My F-Secure Portal. What causes this error and what can be done? Resolution: Retail F-Secure Internet Security, TOTAL, ID-Protection or…
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Can F-Secure products be installed on Android TV or other smart appliances?
Issue: Can I install F-Secure FREEDOME or F-Secure SAFE on my smart Android television? Does F-Secure have products that will protect my smart TV? Resolution: F-Secure FREEDOME can now be installed on some versions of Android TV. F-Secure SAFE is still not supported on Android TV. Sometimes it might be possible to find…
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I want to buy more F-Secure licenses through My F-Secure but it only allows me to renew with full price
Issue: I can't buy more licenses from My F-Secure account, there is only a "renew" button that gives me a full price yearly renewal. There is no option to buy more licenses. Resolution: When you only have option to renew with full price instead of buying more licenses during existing period, you most likely have activated…
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When adding a PC för Alla F-Secure TOTAL subscription code to the My F-Secure account outside Sweden, it does not work. Is it possible to activate the PC för Alla F-Secure TOTAL subscription outside Sweden?
Issue: The error message shown when adding the PC för Alla F-Secure TOTAL code to My F-Secure in another country than Sweden: "Registration or use of this code is not valid in your country or from this internet connection. Please register using the broadband or mobile connection from the provider of your F-Secure service…
