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Unable to add a sub-user to My F-Secure. Error message: "The person already belongs to another group". - F-Secure Community
<main> <article class="userContent"> <h3 data-version="11" data-article="000001689" data-id="issue">Issue:</h3> <p>Unable to add a sub-user to My F-Secure account. Error message: "The person already belongs to another group".</p> <h3 data-id="resolution">Resolution:</h3> <p>A user cannot be invited to your My F-secure account if their email is used for another My F-secure account. User account can only be a sub-user in one My F-Secure account at a time.<br><br>If that user has a separate My F-Secure account, the account needs to be removed as follows:<br></p><ol><li>Log in to <a rel="nofollow" href="https://my.f-secure.com/login">My F-Secure</a> </li><li>Click on <b>your name</b> on top left corner</li><li>Select <b>Account settings</b></li><li>Select I want to permanently <b>delete my account</b></li></ol> If that email was used under another account as sub-user account, the owner of the account can delete the account. They need to log in to the account and remove the user so that the account is freed up to be linked somewhere else.<br><br>Follow these steps to do this: <ol><li>Log in to <a rel="nofollow" href="https://my.f-secure.com/">My F-Secure</a></li><li>On the <strong>My F-Secure</strong> page, click on a sub-user that you want to remove from your My F-Secure group. The sub-user is now selected and is in the center</li><li>Click on the sub-user again to bring up a window with the sub-user's basic details</li><li>Click the <strong>Remove from My F-Secure group</strong> link. The <strong>Remove from group</strong> window appears</li><li>Click <strong>Remove</strong></li></ol> If the owner of the account is not available, the sub-user can leave the group themselves: <ol><li>Log in to <a rel="nofollow" href="https://my.f-secure.com/">My F-Secure</a></li><li>Click on your profile</li><li>Choose <b>Settings</b></li><li>Click<b> Leave the group </b></li></ol><p>Article no: 000001689</p> </article> </main>