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Does F-Secure Identity Checker test leak my information?
Issue: After doing the F-Secure Identity Checker Test, we have started to receive Casino/Bitcoin etc. kind of spam. Is this pure coincidence or might it be that Facebook or something is leaking this information? Can this be somehow checked or is there a logical explanation? Resolution: It is a complete coincidence as…
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Unable to update malware definitions on Windows device. Errors connecting to guts2.sp.f-secure.com - Connection failed Error 202, Update check failed, error=201 (timed out)
Issue: F-Secure product (SAFE or Internet Security) is unable to update malware definitions on Windows 7 and Windows 10 computer. The update log Aua.log shows an error appearing during connecting to the F-secure update server: * I: Checking for updates from guts2.sp.f-secure.com * I: Update check failed, error=201 (timed…
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Why did I not receive my F-Secure Internet Security/TOTAL/Freedome VPN/ID PROTECTION subscription or activation code after renewing?
Issue: I bought F-Secure Internet Security/ TOTAL / Freedome VPN / ID PROTECTION from the F-Secure homepage but I didn't notice any subscription or activation code. Why is it missing? Resolution: Take note that F-Secure Internet Security/ F-Secure TOTAL / F-Secure Freedome VPN / F-Secure ID PROTECTION does not use…
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I did not receive a password reset email from My F-Secure
Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have a subscription for F-Secure Internet Security, you can download the product from the Downloads page on our website. Note: If you have bought your F-Secure FREEDOME -subscription…
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I'm a sub-user of F-Secure SAFE/TOTAL and I can't renew the subscription
Issue: I'm a sub-user on My F-Secure account and I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew now button either. Resolution: Only the main account user is able to renew My F-secure account. Please ask your main account owner to add the code under Subscription > Enter a…
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Why are there so many F-Secure ads when watching YouTube?
Issue: I am trying to watch a YouTube video. I am constantly seeing F-Secure ads. Do I need to change my anti-virus software due to this? Resolution: The ads you see on YouTube are generally tailored for you based on your internet behavior (cookies & third-party tracking). For example, if you search for anti-virus products…
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My F-Secure account creation is incomplete and my account in a limbo state.
Issue: Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete. Resolution: In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure…
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I get "Page has expired" prompt when trying to login to My F-secure account. What should I do?
Issue: I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do? Resolution: There are 3 things you can try to solve the issue: * Close your browser by clicking on the Cross in the top right corner, and open the browser again. Then enter this web page…
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Where can I get the authentication code for 2-step verification to login to My F-Secure account?
Issue: Where can I get the authentication code for 2-step verification to login to My F-Secure account? Resolution: You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the…
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When installing F-Secure Internet Security, I get the error message "Something Went Wrong".
Issue: When installing F-Secure Internet Security, I am getting the error message "Something Went Wrong". Resolution: Proceed to uninstall and re-install F-Secure Internet Security. Note: Click the links below to access the step-by-step guide For F-Secure Internet Security in Windows, * Uninstall F-Secure using…
