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Unable to update malware definitions on Windows device. Errors connecting to guts2.sp.f-secure.com - Connection failed Error 202, Update check failed, error=201 (timed out) - F-Secure Community
<main> <article class="userContent"> <h3 data-version="9" data-article="000007389" data-id="issue">Issue:</h3> <p>F-Secure product (SAFE or Internet Security) is unable to update malware definitions on Windows 7 and Windows 10 computer. The update log <i>Aua.log</i> shows an error appearing during connecting to the F-secure update server: <br></p><ul><li>I: Checking for updates from guts2.sp.f-secure.com</li><li>I: Update check failed, error=201 (timed out)</li><li>I: Connection failed, error=202</li></ul><h3 data-id="resolution">Resolution:</h3> <p></p><p>Make sure that you do not have any firewall setting or network filtering that could block the connection to guts2.sp.f-secure.com. <br><br>If the issue is not caused by the firewall, you can try to change the computer's network adapter settings to turn off Internet Protocol Version 6 (TCP/IPv6), as that may create some issue for our product to connect to the update server. Please follow the instructions below.<br><br><b>On Windows 7:</b></p> <ol><li>Press <b>Start</b>.</li><li>Select <b>Control Panel</b>. Make sure you are in the <b>Large or Small icons</b> view</li><li>Open <b>Network and Sharing Center</b></li><li>On the left pane, select <b>Change adapter settings</b></li><li>Right-click the connection for which you want to disable IPv6, and select <b>Properties</b></li><li>Uncheck <b>Internet Protocol Version 6 (TCP/IPv6)</b> and click <b>OK</b></li></ol><p><b>On Windows 10:</b></p> <ol><li>Go to the<b> Control Panel</b></li><li>Open <b>Network & Internet</b>/ Click on <b>Ethernet</b></li><li>Click on the right side on <b>Change adapter options</b></li><li>Right-click the connection you are using</li><li>Click on <b>Properties</b></li><li>Uncheck the <b>Internet Protocol Version 6 (TCP/IPv6) </b>and click <b>OK</b></li></ol><b>Note:</b> If you are using a business product, such as Elements Endpoint Protection or Business Suite Client Security, you can use the Connectivity Tool to check for any connectivity issues between the device and the update server. You can download the Connectivity Tool from <a rel="nofollow" href="https://download.sp.f-secure.com/connectivitytool/ConnectionChecker.exe">here</a>. <p>Article no: 000007389</p> </article> </main>