I get "Page has expired" prompt when trying to login to My F-secure account. What should I do? - F-Secure Community
<main> <article class="userContent"> <h3 data-version="6" data-article="000002373" data-id="issue">Issue:</h3> <p>I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do?</p> <h3 data-id="resolution">Resolution:</h3> <p><b>There are 3 things you can try to solve the issue:</b><br></p><ol><li>Close your browser by clicking on the <b>Cross</b> in the top right corner, and open the browser again. Then enter this web page again: <a rel="nofollow" href="https://my.f-secure.com/login">https://my.f-secure.com/login</a></li><li>Try to open your browser in private mode, and enter this web page <a rel="nofollow" href="http://(https://my.f-secure.com/login">(https://my.f-secure.com/login</a>): <ul><li><b>Google Chrome:</b> Click on the 3 dots icon in the top right corner. Then choose <b>Incognito Mode </b></li><li><b>Microsoft Edge:</b> Click on the 3 dots icon in the top right corner. Then choose<b> InPrivate Window</b></li><li><b>Mozilla Firefox: </b>Click on the 3 lines icon in the top right corner. Then choose <b>New Private Windows</b></li></ul></li><li>Try clearing your browsers cookies and cache (see instructions below), and then enter this web page again <a rel="nofollow" href="http://(https://my.f-secure.com/login">(https://my.f-secure.com/login</a><a rel="nofollow" href="https://my.f-secure.com/login)">)</a>:</li></ol><b>How to clear the </b><b>Google Chrome browser</b> <ol><li>Launch your <b>Chrome</b> browser.</li><li>Click the <b>Chrome menu</b> (3 dots icon top-right of the screen).</li><li>Select <b>Settings</b>. </li><li>At the bottom of the page, click <b>Advanced</b>.</li><li>Under the section Reset settings, click <b>Reset settings</b>.</li><li>Scroll to the bottom and select <b>Reset settings</b> to their original defaults. </li><li>In the dialog that appears, click <b>Reset</b>.</li><li>Restart the browser. </li></ol><div> </div><br><br><div><b>How to clear the Firefox browser</b></div> <ol><li>Launch your <b>Firefox</b> browser. </li><li>Click on the <b>Firefox menu</b> (Hamburger icon top right of the screen).</li><li>Click on the <b>Grey Question Mark</b> at the bottom of the interaction box.</li><li>Select <b>Troubleshooting Information</b>.</li><li>Click <b>Refresh Firefox</b>.</li><li>Restart the browser. </li></ol><div> </div><br><br><div><b>How to clear the Edge browser</b></div> <ol><li>Launch your <b>Microsoft Edge</b> browser.</li><li>Click on the <b>Edge menu</b> (3 dots icon top-right of the screen).</li><li>Click <b>Settings</b>.</li><li>Under Clear browsing data, select <b>Choose what to clear</b>.</li><li>Click on the options you want to clear. For your case make sure your list includes cookies and cache. </li></ol><div> </div><br><br><div><b>How to clear the Internet Explorer browser</b></div> <ol><li>Launch your <b>Internet Explorer</b> browser. </li><li>Open <b>Settings</b> (Gear icon top-right of screen).</li><li>Select <b>Internet Options </b></li><li>Go to <b>Advanced </b></li><li>Choose <b>Reset</b>.</li><li>Confirm the reset by clicking <b>Reset</b> again. </li><li>Restart your browser. </li></ol><div> </div><br><br><div><b>How to clear the Safari browser</b></div> <ol><li>Launch your <b>Safari</b> browser.</li><li>On the top left of the browser click <b>Safari</b> to get the drop down.</li><li>Click the <b>Reset Safari</b> option.</li><li>A dialog with a list of options will be displayed. Select the following: <ul><li>Remove all cookies.</li><li>Clear history</li><li>Empty cache</li></ul></li><li>Ensure you check which of the functions have been selected as it can not be reversed once reset.</li><li>Click the <b>Reset </b>button.</li></ol><p>Article no: 000002373</p> </article> </main>
