-
Why have I received an email stating that my subscription has been cancelled? I have an active F-secure SAFE/TOTAL order.
Issue: I have received an email where it says that my subscription is cancelled. I didn't want to cancel it nor did I contact somewhere to get it cancelled. Resolution: Most likely, if you had automatic renewal for your My F-Secure subscription you have pressed the button "Cancel subscription" in My F-Secure. This will…
-
Unable to add more sub-users to My F-Secure account, error "Group is full. Cannot add another user."
Issue: Unable to add more users in My F-Secure. I get a message saying "Group is full. Cannot add another user." Resolution: The maximum number of sub-users a main account can have is 8 sub-users. If you would like to add a new user, you need to remove one sub-user (consider removing the inactive sub-user) in order to add…
-
Unable to add a sub-user to My F-Secure. Error message: "The person already belongs to another group".
Issue: Unable to add a sub-user to My F-Secure account. Error message: "The person already belongs to another group". Resolution: A user cannot be invited to your My F-secure account if their email is used for another My F-secure account. User account can only be a sub-user in one My F-Secure account at a time. If that…
-
The "Cancel your subscription" button is missing from the Subscription page on My F-Secure account
Issue: I want to cancel my F-Secure SAFE or TOTAL subscription but I cannot find the "cancel your subscription" button on the My F-Secure account. Resolution: The "Cancel your subscription" button will only be shown on the My F-Secure Subscription page if you have chosen automatic renewal as the subscription renewal type.…
-
How do I add a discount code if I already paid my F-Secure order online?
Issue: I have a discount code I wish to use but I have already paid the order. Resolution: Contact the customer support. Depending on your purchase, we might be able to add the discount afterwards. Please do note, that we can not guarantee this is possible for your order, especially if the order was made more than 30 days…
-
[Identity Theft Help] I am receiving a lot of spam or scam emails. Can an F-Secure product such as SAFE or Internet Security help me?
Issue: I want to stop receiving spam/scam emails, can an F-Secure product such as SAFE or Internet Security help me? Resolution: An F-Secure product does not control or read your emails thus it is unable to stop spam or scam emails. If your email account is affiliated with any Internet Service Provider (ISP), please call…
-
F-Secure product installation fails on ARM-based devices
Issue: When I install F-Secure products on my ARM-based devices, it fails at 40%. The installer window vanishes without any error message. Resolution: The Microsoft Surface X Pro and Lenovo Miix630 tablets use ARM-based processors. Unfortunately, ARM-based processors are not supported by F-Secure SAFE, Internet Security or…
-
When will F-Secure home products stop supporting Microsoft Windows 7 Operating System ?
Issue: When will F-Secure home products (SAFE, Internet Security, KEY, ID Protection and Freedome) stop supporting Microsoft Windows 7 Operating System? Resolution: Microsoft has stopped releasing security updates for the Windows 7 operating system as of January 2020. F-Secure will continue to support Windows 7 with our…
-
I have accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account. What should I do?
Issue: I have accidentally purchased a new F-Secure subscription outside my account instead of renewing my existing My F-Secure account. What should I do? Resolution: You have a few options with how you can proceed: * If you have created a new account with a new license, you can: * Log out from the expired F-Secure program…
-
Error "You have already used this code the maximum number of times" when trying to activate an F-Secure Internet Security, TOTAL, ID-Protection or Freedome VPN subscription code in My F-Secure Portal
Issue: Error "You have already used this code the maximum number of times" when trying to activate an F-Secure Internet Security, TOTAL, ID-Protection or Freedome VPN subscription code in My F-Secure Portal. What causes this error and what can be done? Resolution: Retail F-Secure Internet Security, TOTAL, ID-Protection or…
