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How to delete My F-Secure account
Issue: How to delete My F-Secure account? Resolution: If you no longer need your My F-Secure account, you can delete it from your My F-Secure portal; * Log in to My F-Secure portal * Click on Account Settings on the top right corner * Choose I want to permanently delete my account Alternatively, you can request to…
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I did not receive a password reset email from My F-Secure
Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have a subscription for F-Secure Internet Security, you can download the product from the Downloads page on our website. Note: If you have bought your F-Secure FREEDOME -subscription…
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I'm a sub-user of F-Secure SAFE/TOTAL and I can't renew the subscription
Issue: I'm a sub-user on My F-Secure account and I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew now button either. Resolution: Only the main account user is able to renew My F-secure account. Please ask your main account owner to add the code under Subscription > Enter a…
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Why are there so many F-Secure ads when watching YouTube?
Issue: I am trying to watch a YouTube video. I am constantly seeing F-Secure ads. Do I need to change my anti-virus software due to this? Resolution: The ads you see on YouTube are generally tailored for you based on your internet behavior (cookies & third-party tracking). For example, if you search for anti-virus products…
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My F-Secure account creation is incomplete and my account in a limbo state.
Issue: Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete. Resolution: In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure…
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I get "Page has expired" prompt when trying to login to My F-secure account. What should I do?
Issue: I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do? Resolution: There are 3 things you can try to solve the issue: * Close your browser by clicking on the Cross in the top right corner, and open the browser again. Then enter this web page…
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Where can I get the authentication code for 2-step verification to login to My F-Secure account?
Issue: Where can I get the authentication code for 2-step verification to login to My F-Secure account? Resolution: You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the…
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When installing F-Secure Internet Security, I get the error message "Something Went Wrong".
Issue: When installing F-Secure Internet Security, I am getting the error message "Something Went Wrong". Resolution: Proceed to uninstall and re-install F-Secure Internet Security. Note: Click the links below to access the step-by-step guide For F-Secure Internet Security in Windows, * Uninstall F-Secure using…
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How do I disable Banking protection in F-Secure SAFE or Internet Security?
Issue: How to disable Banking protection in F-Secure SAFE or Internet Security Resolution: Follow the steps below to disable banking Protection in F-Secure SAFE or Internet Security * Open the F-Secure application * Go to Setting * Select Secure Browsing tab * Scroll down and look for Banking Protection * If the button…
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Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)?
Issue: Does Internet Security/SAFE scan my whole computer including all partitions of the hard drive (including NAS storage device)? Resolution: F-Secure products scan all of the computer resources including all partitions of the hard drive, CD/ DVD drives, connected (USB-) devices, as long as you have not changed the…