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Phone scams and what to do if you think you are targeted
Phone scams and what to do if you think you are targeted Phone scams are unfortunately on the rise with scammers using social engineering to target their victims. At F-Secure, we have also noticed a steady rise in calls from worried customers, who have unfortunately fallen victim to this kind of fraudulent behaviour.…
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Does F-Secure Identity Checker test leak my information?
Issue: After doing the F-Secure Identity Checker Test, we have started to receive Casino/Bitcoin etc. kind of spam. Is this pure coincidence or might it be that Facebook or something is leaking this information? Can this be somehow checked or is there a logical explanation? Resolution: It is a complete coincidence as…
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Unable to update malware definitions on Windows device. Errors connecting to guts2.sp.f-secure.com - Connection failed Error 202, Update check failed, error=201 (timed out)
Issue: F-Secure product (SAFE or Internet Security) is unable to update malware definitions on Windows 7 and Windows 10 computer. The update log Aua.log shows an error appearing during connecting to the F-secure update server: * I: Checking for updates from guts2.sp.f-secure.com * I: Update check failed, error=201 (timed…
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Why did I not receive my F-Secure Internet Security/TOTAL/Freedome VPN/ID PROTECTION subscription or activation code after renewing?
Issue: I bought F-Secure Internet Security/ TOTAL / Freedome VPN / ID PROTECTION from the F-Secure homepage but I didn't notice any subscription or activation code. Why is it missing? Resolution: Take note that F-Secure Internet Security/ F-Secure TOTAL / F-Secure Freedome VPN / F-Secure ID PROTECTION does not use…
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I did not receive a password reset email from My F-Secure
Issue: I've forgotten my My F-Secure password and tried to reset it but I am not receiving the password reset email. Resolution: Note: If you have a subscription for F-Secure Internet Security, you can download the product from the Downloads page on our website. Note: If you have bought your F-Secure FREEDOME -subscription…
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I'm a sub-user of F-Secure SAFE/TOTAL and I can't renew the subscription
Issue: I'm a sub-user on My F-Secure account and I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew now button either. Resolution: Only the main account user is able to renew My F-secure account. Please ask your main account owner to add the code under Subscription > Enter a…
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Why are there so many F-Secure ads when watching YouTube?
Issue: I am trying to watch a YouTube video. I am constantly seeing F-Secure ads. Do I need to change my anti-virus software due to this? Resolution: The ads you see on YouTube are generally tailored for you based on your internet behavior (cookies & third-party tracking). For example, if you search for anti-virus products…
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My F-Secure account creation is incomplete and my account in a limbo state.
Issue: Customer has purchased via F-Secure.com and has attempted account creation which has failed. Account is incomplete. Resolution: In some cases the account goes in to a limbo state where the account creation is incomplete. Try the following steps: 1. Open the order confirmation email 2. Click on the Create My F-Secure…
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I get "Page has expired" prompt when trying to login to My F-secure account. What should I do?
Issue: I get "Page has expired" prompt when trying to login to my My F-secure account. What should I do? Resolution: There are 3 things you can try to solve the issue: * Close your browser by clicking on the Cross in the top right corner, and open the browser again. Then enter this web page…
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Where can I get the authentication code for 2-step verification to login to My F-Secure account?
Issue: Where can I get the authentication code for 2-step verification to login to My F-Secure account? Resolution: You can get the authentication code from your chosen authenticator app on your phone or tablet. When you first enable 2-step verification, you need to use an authenticator app to set it up. You can get the…
