Issue:
I have a valid F-Secure TOTAL subscription or F-Secure FREEDOME license key, but F-Secure FREEDOME VPN says it's expired. The subscription page says "contact F-Secure" with no option to log in or to enter a license key.
Resolution:
Check that you do not have an expired F-Secure FREEDOME VPN subscription directly via App Store:
- Go to Settings > [your name] > iTunes & App Store
- Tap your Apple ID at the top of the screen
- Tap View Apple ID. You might need to authenticate your Apple ID
- Tap Subscriptions
After an App Store subscription expires, there is a "cooldown period" (3,5 days for monthly, 7 days for yearly subscriptions) during which it is not possible to enter a license key or log in. This is to push users to renew via App Store. You can renew your F-Secure FREEDOME VPN subscription with a license key or by logging in after the cooldown period has ended.
9-day grace period for F-Secure FREEDOME VPN for iOS
When F-Secure TOTAL subscription or trial expires, there is a 9-day grace period to allow for normal renewal of F-Secure TOTAL subscription. During this grace period, F-Secure FREEDOME remains expired and cannot be used. You are able to activate your F-Secure FREEDOME VPN subscription after the grace period is over.
If you still cannot activate F-Secure FREEDOME after 9 days, please try to uninstall the app, restart your iOS device and reinstall F-Secure FREEDOME.
PLEASE NOTE, that the 9-day grace period also affects when you change from a previous F-Secure FREEDOME VPN subscription (code, F-Secure TOTAL order) to an F-Secure TOTAL account (when you start to manage your devices with another email address and purchase).
If your F-Secure FREEDOME VPN app is already connected to another F-Secure TOTAL account, there is a log out button in the settings menu:
- Open the F-Secure FREEDOME VPN app
- Click on the menu icon in the top-left corner
- Go to Settings
- Tap Log Out
Now you should be able to activate your subscription from the Subscriptions page.
Article no: 000002635
