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How to transfer an F-Secure Freedome license from my old computer to my new one?
Issue: How to transfer an F-Secure Freedome license from my old computer to my new one? Resolution: Part A: Release License * Log in to My F-Secure * On the My F-Secure page, click on Manage Freedome and then choose the device that you want to release a license from * Click Release license (This frees up a license that you…
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How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface
Issue: How to generate diagnostic logs (FSDIAG) from the F-Secure FREEDOME VPN user interface Resolution: For iOS and Android * Open F-Secure FREEDOME VPN * Tap the menu button * Tap on About * Tap 7 times on version number * Tap Send log file * This will open your email account. Rename the email title to your (case…
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With F-Secure FREEDOME VPN on, the internet connection is very slow on my computer
Issue: When the F-Secure FREEDOME VPN connection is on, my internet connection is very slow. With the connection off, the connection and speed are normal. Resolution: A certain decrease in network speed is to be expected when running any VPN solution due to the different ways the web traffic is being handled. You can refer…
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I have renewed F-Secure TOTAL subscription, but my F-Secure FREEDOME VPN shows subscription is expired or expiring
Issue: I have renewed my F-Secure TOTAL, but my F-Secure FREEDOME VPN shows that the subscription is expired or expiring. Resolution: You probably have either a trial version of F-Secure FREEDOME VPN installed, or you have had a FREEDOME stand-alone subscription before. Follow these steps to activate your F-Secure TOTAL…
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How to transfer licence for F-Secure FREEDOME bought from PlayStore?
Issue: How to transfer licence for F-Secure FREEDOME bought from PlayStore to another Android device? Resolution: Note: You can only transfer F-Secure FREEDOME license, which is bought through Google Play Store, to another Android device with the same Google account. Follow these steps to install F-Secure FREEDOME to…
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How do I activate my F-Secure FREEDOME subscription code on a Apple iOS mobile device?
Issue: How do I activate a F-Secure FREEDOME subscription code on a Apple iOS mobile device (IPhone or IPad)? Resolution: When you have installed F-Secure FREEDOME on your iOS device, you can activate the code as follows: * Open F-Secure FREEDOME on your device * Tap the menu on the top left corner * Tap Subscription * Tap…
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Does FREEDOME data transfer cost extra?
Issue: Are there any additional costs outside of the subscription to use the F-Secure FREEDOME servers, and if so how much? Resolution: There are no additional costs to using F-Secure FREEDOME with a valid subscription. All plans include unlimited data transfer between the device using FREEDOME and our VPN servers, as well…
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Will my F-Secure FREEDOME VPN license renew automatically?
Issue: Will my F-secure FREEDOME license renew automatically? Resolution: F-Secure FREEDOME is offered in various subscription types/offerings. It depends on which subscription type you use for F-Secure FREEDOME: F-Secure TOTAL: If your FREEDOME is part of F-Secure TOTAL and has automatic renewal, then your F-Secure…
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Why does F-Secure FREEDOME VPN protection not turn on when connected to WiFi with an Apple iOS device?
Issue: * F-Secure FREEDOME VPN protection does not turn on when connected to a home wireless network (WiFi) with an Apple iOS device (IPhone or IPad). * Protection is able to be turned on when using a mobile data internet connection. Resolution: F-Secure FREEDOME VPN uses the IPSec VPN standard on Apple IOS devices. Some…
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How many F-Secure FREEDOME licenses can be purchased from Appstore / Playstore?
Issue: How many licenses do I have when I have bought F-Secure FREEDOME from Apple Appstore / Google Playstore? Resolution: * Google Playstore FREEDOME subscription can be installed to as many Android devices as you have connected to your Google account. * Apple Appstore FREEDOME purchase can be used on maximum 10 iOS…
