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some words about Feature Request forum

Champion

some words about Feature Request forum

Hi F-Secure.

if you noticed that, recently F-Secure was not that much active in Feature Request forum, meantime we all know F-Secure as a company who care and listen it's customers requests/concerns

 

so i will not complaint to you for this, take this topic az a friendly Wake-Up alarm fair enough?

 

i bring some examples here:
1-https://community.f-secure.com/t5/Feature-Requests/Old-Firewall-System/idi-p/24726
 as you can see, it's almost one of the biggest Request from your customers, yet! since 2013. BUT there is no attention from F-Secure there, or at least we cannot see that.

2- https://community.f-secure.com/t5/Feature-Requests/F-Secure-need-it-s-own-Firewall/idi-p/33499
 the second most important Request of your Customers from you. which confirm that how is improtant to them the request number1 i write upper.
3-https://community.f-secure.com/t5/Feature-Requests/Add-Changelog-Known-and-Fixed/idi-p/58987
 another one.

so far i bring some examples to remind you F-Secure, this recently you was not listening.
also, if you just take a look at the most-kudoed request from this link ( https://community.f-secure.com/t5/Feature-Requests/idb-p/Idea_Exchange/tab/most-kudoed ) you will easly find out that the Status will not even change! well for example about that Firewall request, it is for 2013!! since then it's still comment requested ! i mean how much you want? now it's 2017 ! since then people still come and kudo on that! but yet there is no update even! if you don't agree with this, at least say it! it's not ok to just leave it there for itself..  another example i like to bring, take a look at this one ( https://community.f-secure.com/t5/Feature-Requests/Safe-keyboard-protection-against/idi-p/61161 ) submitted 2014, it's one of the most-kudoed too! but since 2014 something super strange is that it's Status, still is New!!! means F-Secure never think about that in this 3years ago! there was no consideration, there was not even a single update!


at the End F-Secure, what i want to ask, i think we all want to ask, is that Please, have an eye on that forum because when your customer will go there and with love to your Products open a feature request to make your Product better, he/she loves to see you care ! you listen and the most-important one is that WHAT YOU THINK ? this really matters.


i hope this alarm be helpful for you F-Secure.
i wish you the Bests!

Best Regards,
Parham
1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: some words about Feature Request forum

Hi Parham,

 

I appreciate the effort you have taken to write this feedback to us. As you have highlighted on your post, we did notice the lack of update/reply and we are trying to see on how to address it better.

 

We are planning on improving the Feature Request board to engage more with the customers and the product teams. From time to time, we bring the new feature requests to the notice of the Product teams but other features can take precedence or new ideas cannot be implemented.

 

I have also highlighted your feedback with our team. Thank you for your support and your concerned post to us.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
6 REPLIES 6
Scholar

Re: some words about Feature Request forum

Hay friend thankyou so much 

Champion

Re: some words about Feature Request forum

Hi @Monaliz

 

if you want to support this feedback, it would be great if give a kugo to it Smiley Wink

Best Regards,
Parham
Champion

Re: some words about Feature Request forum

i like to get more your attention F-Secure, on this feature request ( https://community.f-secure.com/t5/Feature-Requests/F-Secure-need-it-s-own-Firewall/idi-p/33499 ),

 

your customerS ( you can see almost 20 kudo on this request, and coupl months befor that another similiar request about Firewall which have 30 kudo ), are asking you, they are worried about their protection their safety against some attacks which are popular in fact! and since 2013, their concern ignored ( or at least Customers don't know what is your opinion about their concern, they think they are in danger! and in the meantime they got no response since 4 years ago from F-Seure which is not good for sure )

Best Regards,
Parham
Champion

Re: some words about Feature Request forum

Hi again.

any attention? Smiley Indifferent

Best Regards,
Parham
Community Manager

Re: some words about Feature Request forum

Hi Parham,

 

I appreciate the effort you have taken to write this feedback to us. As you have highlighted on your post, we did notice the lack of update/reply and we are trying to see on how to address it better.

 

We are planning on improving the Feature Request board to engage more with the customers and the product teams. From time to time, we bring the new feature requests to the notice of the Product teams but other features can take precedence or new ideas cannot be implemented.

 

I have also highlighted your feedback with our team. Thank you for your support and your concerned post to us.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: some words about Feature Request forum

I must be dumb. What could possibly have precedence over program security?