F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Supporter

F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Hi!

This time I will not be nice, because I've had enough of your ignorance.

 

First, I wrote the last several issues of concerns and questions about the new version of F-Secure, and NOBODY has replied.

I wrote about problems with the connection and download signatures and still have these problems. For two days the program does not want to update. Often do not even want to connect to servers! This is screenshot

 

2012-06-10_14h19_35.png

 

SPRAWDZNIE DOSTĘPNOŚCI AKTUALIZACJI NIE POWIODŁO SIĘ = UPDATE FAILED

 

Does anyone of F-Secure may kindly answer?! If so you are going to treat the members, I apologize, but with a big fan of F-Secure, I will be his opponent.

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Hi, i send a bug in beta.f-secure.com and for one day F-Secure is updating normally.

Regards

View solution in original post

5 REPLIES 5
Superuser

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Hi,

 

while I do not know the answer yet, please keep in mind that you are using a Technology Preview, which is (only) supported by the development team working on the product during office hours. So you will need to wait until Monday to get any answer!

 

Here are some preliminary things you can do:

1)  reboot, an other update might still be in the queue that needs a reboot.

2) have a look at FSAUA.DBG and FSAUA.log if there are any hints what goes wrong.

 

finally please submit a support case, add a fsdiag and report the SR-ID here.

 

Thanks!

 

 

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Senior Advisor

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

is that problem still a problem??
Supporter

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Hi, i send a bug in beta.f-secure.com and for one day F-Secure is updating normally.

Regards

View solution in original post

Highlighted
Scholar

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

Do we have any update on this one yet? This has been a month.

Senior Advisor

Re: F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

contact with bug report proper place