F-Secure 2013 DOESN'T UPDATE FOR TWO DAYS!

pianista47

Hi!

This time I will not be nice, because I've had enough of your ignorance.

 

First, I wrote the last several issues of concerns and questions about the new version of F-Secure, and NOBODY has replied.

I wrote about problems with the connection and download signatures and still have these problems. For two days the program does not want to update. Often do not even want to connect to servers! This is screenshot

 

 

SPRAWDZNIE DOSTĘPNOŚCI AKTUALIZACJI NIE POWIODŁO SIĘ = UPDATE FAILED

 

Does anyone of F-Secure may kindly answer?! If so you are going to treat the members, I apologize, but with a big fan of F-Secure, I will be his opponent.

 

Regards

MJ-perComp

Hi,

 

while I do not know the answer yet, please keep in mind that you are using a Technology Preview, which is (only) supported by the development team working on the product during office hours. So you will need to wait until Monday to get any answer!

 

Here are some preliminary things you can do:

1)  reboot, an other update might still be in the queue that needs a reboot.

2) have a look at FSAUA.DBG and FSAUA.log if there are any hints what goes wrong.

 

finally please submit a support case, add a fsdiag and report the SR-ID here.

 

Thanks!

 

 

Janiashvili

is that problem still a problem??

pianista47

Hi, i send a bug in beta.f-secure.com and for one day F-Secure is updating normally.

Regards

tripodzid

Do we have any update on this one yet? This has been a month.

Janiashvili

contact with bug report proper place