and thanks for replying so quickly. Yes, it is (only?) the German server. After changing to Belgium I had no problems, neither in Apple Music, Podcast nor iTunes. Same if I switch off Freedome, everything works fine.
I am running Freedome on an iPhone 8 with iOS 13.1
And yes, I have tried to reset DNS as described (Flightmodus) and even restarted the iPhone after shutting down all apps completely. The problem persisted.
happens with mobile data and wifi on iPhone 8 Plus and iPad Pro 2018. All devices have the newest OS. Also on my MacBook Pro (2016), newest MacOS.
Maybe we can find the problem here: I live in Iceland, use Freedome to acces the German gateway. I use the German iTS - this combination (Iceland -> German gateway -> German iTS) does not work.
Using the e.g. the Belgium gateway works fine.
It happens, like another user mentioend, also in the Poscast app (iPhone).
Remember: The problem affects only the page after starting a search for an item/band in iTS.
We are still unable to reproduce this issue either. Search works nicely whenever we use the German location. We have IP addresses in Germany in multiple networks, tried all those networks and no problems whatsoever with any of them.
Can you check what IP address you have from us (for example with https://www.whatismyipaddress.com) when you encounter the problem with iTunes.
Hi, my IP-Adress is:
IPv6: Not detected
I just checked before I looked up my IP-Adress: When choosing Belgium/Brussels as location in Freedome I had no problem with the search-site in Apple-Music. After changing to Germany/Falkenstein I geht the reply: "Leider ist ein Problem aufgetreten. Erneut vesuchen" = Unfortunately there is a problem. Try again.
Thank you for the feedback - and further research into this problem. Maybe it is a problem caused by Apple?!
Please let me know if you need further details.
It appears we are having issues with the German server. Just like this post here, it seems we can’t solve this issue at the moment.
Apple has clearly blocked some of our German IPs with their iTunes search for an unknown reason. We are still in contact with them but it is quite unlikely this will change at least in the nearest future.
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