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My subscription has ended 11 months earlier

Scholar

My subscription has ended 11 months earlier

My subscription should end on the 15 November 2019. However, the connection to Freedome began to slow down yesterday night and when I was trying to restart the app, it tells me that my subscription has ended although I still have 11 months to go.

1 REPLY 1
Community Manager

Re: My subscription has ended 11 months earlier

Hello BerthaLee,

 

May I know the following information:

 

1. Is this a multidevice subscription or an app store subscription?

2. What is the OS of the device in which Freedome shows as expired?

3. If it is a multi device subscription, have you tried to put in the subscription code into the app and check if it is getting validated?

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