My subscription has ended 11 months earlier

BerthaLee Posts: 1 New Member

My subscription should end on the 15 November 2019. However, the connection to Freedome began to slow down yesterday night and when I was trying to restart the app, it tells me that my subscription has ended although I still have 11 months to go.


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hello BerthaLee,


    May I know the following information:


    1. Is this a multidevice subscription or an app store subscription?

    2. What is the OS of the device in which Freedome shows as expired?

    3. If it is a multi device subscription, have you tried to put in the subscription code into the app and check if it is getting validated?

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