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Freedome crash after latest Freedome Software update

Aspirant

Re: Freedome crash after latest Freedome Software update

 

I sent it, Did you get it?

Community Manager

Re: Freedome crash after latest Freedome Software update

Hello @atta!

 

Yes I did. I have also highlighted your post here in the respected case.

 

Sorry, I missed updating here.

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Scholar

Re: Freedome crash after latest Freedome Software update

Has anyone got solution with this problem?  

Aspirant

Re: Freedome crash after latest Freedome Software update

Nope. The only feedback I've got from Fsecure is that something is not working.. Possible driver issue

Scholar

Re: Freedome crash after latest Freedome Software update

Still waiting.

What I do with that diagnostic, where to send it?

And why it takes so long time to repair simple problem?

 

Highlighted
Aspirant

Re: Freedome crash after latest Freedome Software update

You  must contact Fsecure support. Eventually I got a reply with a  new piece of software. Not sure what the software did but when I rebooted the computer Freedome started working again...

Community Manager

Re: Freedome crash after latest Freedome Software update

Hi @tuomoe,

 

Please get in touch with our support team via chat or phone here.

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Scholar

Re: Freedome crash after latest Freedome Software update

I tried to contact but chat inform me that no help-people available.  With phone i dont do it in this country.

Still I get lot of email that your account is soon finish. 

You can send to my email same software than atta.

Maybe I can continue but now is strong f-word to you.

Community Manager

Re: Freedome crash after latest Freedome Software update

Hi @tuomoe,

 

I have now escalated your post to our support team and one of them will get in touch with you via email in order to troubleshoot the issue further.

 

 

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.