Freedom Android App not working on tablet.

Scholar

Freedom Android App not working on tablet.

I've this android 4.2.2 tablet and installed the freedom app via google play store. If i tap the button/circle to activate vpn connection the button/circle rotates a few times and then stopps. No connection is beeing established. Nor do i get any error/log message. The first time using the app i checked at the poopup box that i trust this app and it may open up a vpn connection. What can i do to get freedom working on my tablet?

10 REPLIES 10
Supporter

Re: Freedom Android App not working on tablet.

Have you tried reinstall the app on the tablet?

If so was the problem exactly the same after?

 

/Niklas

F-Secure Product Expert

Re: Freedom Android App not working on tablet.

Hello,

Kindly try connect to a wifi(wireless LAN) then switch ON the F-Secure Freedome? Please let me know how it goes.

Thanks.

Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Freedom Android App not working on tablet.

No, i do not have deinstalled and reinstalled the app because i entered a coupon code giving me 180 days of free trial and i do not know if the coupon ist still valid or if the app would automatically remember my trial. I want to avoid the lost of this free trial.

 

However the app got an update recently. But no changes in the behavior. Still it does not establish a vpn connection.

 

@Jayson i establish a connection through my home wireless network first an the enable the freedom app to establish a vpn over my w-lan.

F-Secure Product Expert

Re: Freedom Android App not working on tablet.

Hi,

 

We have released a new Freedome build last week, please logon to Google Play Store and upgrade the application.

 

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

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Scholar

Re: Freedom Android App not working on tablet.

I just installed the app on my Android tablet (4.4.2) and I have exactly the same problem. Even rebooted, but no change.

 

Ove S.

 

F-Secure

Re: Freedom Android App not working on tablet.

Hi Ove!

 

Is this issue still ongoing?  Let us know so we can investigate further :)

 

// Chrissy

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Scholar

Re: Freedom Android App not working on tablet.

Actually I downgraded back to Android 4.3 (CyanogenMod 10.2) so now I have Freedome working just fine Smiley Happy

Scholar

Re: Freedom Android App not working on tablet.

I have a similar issue. The  "Freedome attemps to create a VPN connection" page never appears after installation so I never get chance to check box. .  I am running Android 4.4.4 on a Samsung Galaxy s4.  I have uninstalled and reinstalled app and it still won't start.  Reboot doesn't help either.  Any advice? Thanks

Community Manager

Re: Freedom Android App not working on tablet.

Hi rwjack,

 

You can check this article here for more information on this.

 

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