Hi supermuppet,   Could you please provide a bit more details such as: a.) Which F-Secure product you have subscribed? (F-Secure SAFE/ Internet Security/ etc.) b.) What is the website address you have downloaded the installer?   Thanks.   Best Regards, Jayson ... View more

Hi Andrejko,   You can order subscription for PSB Mobile Security, mobile device will be added to the portal automatically after validation completed successfully.   Please contact support to reset your MSP logon password.   Thanks.   Best Regards, Jayson   ... View more

Hi kali,   You can import the jar installer into PM then export it to a MSI installer for local installation, once product installed successfully on host it will show as new host on "Import new host" windows. Kindly refer Policy Manager Client Security Quick guide for details instruction.   Thanks.   Best Regards, Jayson ... View more

Hi,   We have released a new Freedome build last week, please logon to Google Play Store and upgrade the application.   Thanks. Best Regards, Jayson ... View more

Hello,   Please DO NOT make any virus sample submission via e-mail, it is not safe and most of the time it would be undelivered, any unsafe content in mail attachment will be striped by E-Mail Filter. "vsamples" is not a valid e-mail address and we do not recommend sending virus sample over e-mail system.   Here you will find details of the different ways you can send us virus samples.  There are three methods to send us samples:   • The most common is to use our sample submission webform. This webform guides you to give us all the information we need to process a sample. You can find the webform at: F-Secure Sample Analysis System   Note: Samples can be submitted anonymously without an account. Signup for an account only if you want to:   Get feedback on samples  Submit large batches of samples  Submit URLs   • If the sample is larger than 5Mb in size, you must upload the sample to our ftp site at: ftp://ftp.f-secure.com/incoming/   • If the sample is on some physical media, for example a CD, DVD or USB drive, you can send the physical media to us at: Security Labs F-Secure Corporation Tammasaarenkatu 7 PL 24 00181 Helsinki Finland   Also, referring this KB article for more details.   Thanks.   Best Regards, Jayson ... View more

Hello, May I know which Android version you are having on these Nexus devices?   Do you by any chance have a PPTP VPN account you could test to add VPN manually? Please let me know how it goes.   Thanks. Best Regards, Jayson ... View more

Hello, Kindly try connect to a wifi(wireless LAN) then switch ON the F-Secure Freedome? Please let me know how it goes. Thanks. Best Regards, Jayson ... View more

Hello,   Could you kindly try these steps?   1. Open the Status Monitor from Start > All programs > F-Secure Policy Manager to verify the status for administration module and Web reporting module are showing OK and port number used are corrects? 2. Open the config file in <Program_installpath>\F-Secure\Management Server 5\, copy the URL for F-Secure Policy Manager Console port address then access this in web browser, does the webpage loaded correctly? If that doesn't fix your issue, kindly follow the steps here to fix it.   Thanks. Best Regards, Jayson ... View more

Hello,   Your issue doesn't sounds like a credential issue but more like the services or connections issue instead based on the error "HttpResponseExeption: Service Unavailable".   Could you open the Status Monitor from Start > All programs > F-Secure Policy Manager to verify the status and port number for administration module is OK?   If that doesn't resolve your issue, kindly follow the steps here to fix it.   Thanks. Best Regards, Jayson ... View more