F-Secure Freedome VPN has had severe VPN connection problems on the new iPhone and iPad operating system, iOS 8.0.0 and 8.0.2. While these connection problems have affected only a small part of our users, they have been severe for those who have been affected.
After fixing some issues in our own app we found also a bug in the iOS operating system. Based on our investigation, this problem with dropping VPN connections originates because of this bug. Apple changed the VPN interface significantly between iOS versions 7 and 8. This bug is not present in iOS 7. We have filed a bug report at Apple about this issue.
However, we found a workaround to the iOS operating system bug. Starting from F-Secure Freedome VPN 2.0.5 (released on October 14th), the VPN connections are stabile again. We have received positive comments from a number of our users already; according to the feedback the connections are not dropping any more with this version. This version is already available through the App Store and is offered as an update to the existing users.
There are still two things you should manually check on your iPhone or iPad with F-Secure Freedome VPN 2.0.5:
1. Please open the device Settings/Common/Profile and check that there is no configuration profile titled "F-Secure Freedome (iOS7)" any more. It may have been left there after you have upgraded the operating system to iOS 8. If the profile exists, you should open and delete it. If it exists, it may cause problems with the VPN connections.
2. After you've upgraded to F-Secure Freedome VPN version 2.0.5, please open it and turn it once ON from the "ON/OFF" toggle in the center of the screen. This ensures that the device is running the newest version of our product and that it is turned on.
Updated to iOS 8.0.2 (on an iPad)
Updated Freedome to Version 126.96.36.1998
Had been using Device Control
Install advised removal of Profiles (used by older version). Did that.
Freedome is OFF
“No virtual location in use”
“You have enabled Device VPN control.”
“To control VPN, go to your device Settings and select VPN”
Nope! VPN disappeared from Settings after removing Profiles (as advised by Install)
“To restore control to Freedome, turn off Device VPN control in the app settings. (Freedome > Sidemenu > Settings)”
Nope! The only option in Sidemenu > Settings is “Usage statistics”
1) Profile already deleted.
2) No sign of a 'Turn off Device VPN' in the Freedome -> Sidemenu -> Settings
Before the upgrade,
Settings -> VPN had a list of country locations
Settings -> General -> Profiles had a Freedome entry
During the install of the new version, an advice came up to remove the Profile as 'the old settings might cause some problems for the new' (that sort of wording)
I removed the Profile and continued the install.
That seemed to remove the Settings -> VPN list as well.
There was an additional Profile present for a HMA VPN ( which I flirted with a while back, but don't use).
That was still present when I continused the install after removing the Freedome Profile.
I deleted that Profile after seeing the problem that I described in my first post.
Perhaps teh presence of that Profile caused some confusion?
Perhaps I should completely remove Freedome and reinstall.
I did try 'Restore Purchase' - but no effect. That seems to be a synch with other device versions - so I didn't really expect a change.
I must confess to being a Freedome Freeloader :)
I'm on a trial version that expires November 26th. Buying a licence a bit earlier isn't the end of the world.
With just this description it is difficult to analyze what the problem is.
Could you please describe the problem in more detail?
- Do you see any error messages? If yes, what do they say?
- Does the Freedome app say that it is on or off? If it says it is off, what happens if you try to turn it on?
- Are you able to get any data traffic through, or is this related only to some apps on your iPhone?
- Which virtual location you're using and have you tried other virtual locations to see if that helps?
- Where you're connecting from?
- Does this problem occur when you're connected to a WiFi network, 3G/4G phone network or both?
To investigate this further, we need more information from your Freedome app. I've contacted you with more details in a private message, please check your private messages and please get back in touch.
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