What is the support tool for?

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What is the support tool for?

I used the support tool. After a few minutes it placed a zip- file on my desktop and tried to bully me into buying WinZip. I managed to use 7-Zip instead, and got lots of files and folders whose purpose is a mystery. What is the support tool for?

The product is T-Secure. The platform is Windows 7.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: What is the support tool for?

Hello @waddi ,

 

If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer. Attach the file to your support request. 

 

You can create the file by using the Support Tool program. The program gathers vital information about your system and its configuration. The information includes product details, operating system logs and system settings. In some cases, this information might be considered confidential. The data collected by Support Tool is stored locally on your computer. Gathering information may take several minutes. 

 

PS: I moved your post to a more relevant board.



Best Regards

-Ben

_________________________________

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1 REPLY 1
F-Secure Product Expert
F-Secure Product Expert

Re: What is the support tool for?

Hello @waddi ,

 

If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer. Attach the file to your support request. 

 

You can create the file by using the Support Tool program. The program gathers vital information about your system and its configuration. The information includes product details, operating system logs and system settings. In some cases, this information might be considered confidential. The data collected by Support Tool is stored locally on your computer. Gathering information may take several minutes. 

 

PS: I moved your post to a more relevant board.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.