What is the support tool for?

I used the support tool. After a few minutes it placed a zip- file on my desktop and tried to bully me into buying WinZip. I managed to use 7-Zip instead, and got lots of files and folders whose purpose is a mystery. What is the support tool for?

The product is T-Secure. The platform is Windows 7.

Best Answer

  • BenBen Posts: 2,640
    Accepted Answer

    Hello @waddi ,


    If you have technical problems with your security product, you can create and send an FSDIAG file to our technical support. The file contains information that can be used for troubleshooting and solving problems specific to your computer. Attach the file to your support request. 


    You can create the file by using the Support Tool program. The program gathers vital information about your system and its configuration. The information includes product details, operating system logs and system settings. In some cases, this information might be considered confidential. The data collected by Support Tool is stored locally on your computer. Gathering information may take several minutes. 


    PS: I moved your post to a more relevant board.

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