I have had to reinstall Windows 7 on a desktop PC, next F-Secure (I am a Virgin Media customer). I have logged on to F-Secure and it tells me I am protected - but there is no sign of it in All Programs or Program Files. I have hunted through F-Secure and Virgin Media websites, but I can't find any way to download and reinstall F-Secure. I have tried "Chat with an expert" twice, but this just meant half-an-hour of waiting around for no response. Can someone advise me? ... View more

I used the support tool. After a few minutes it placed a zip- file on my desktop and tried to bully me into buying WinZip. I managed to use 7-Zip instead, and got lots of files and folders whose purpose is a mystery. What is the support tool for? The product is T-Secure. The platform is Windows 7. ... View more