Renewal of fsecure subscription

Aspirant

Re: Renewal of fsecure subscription

Can anyone help - my problem is similar except I HAVE paid the renewal, downloaded and run the "install".  It says it has updated but when I activate F-secure on the device it shows status as expired.

F-Secure Product Expert
F-Secure Product Expert

Re: Renewal of fsecure subscription

Could you try to follow the instructions given on this article?



Best Regards

-Ben

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Aspirant

Re: Renewal of fsecure subscription

Hello.  The F-Secure dialogue box shows the subscription as expired and I cannot select the Tools tab.  When I check MySafe it confirms my subscription is active till 23/12/2015 but the device statusrow says the licence is "not in use" and  I need to install the client.   Repeating the ownload and install runs real fast and declares it's been updated.....

Aspirant

Re: Renewal of fsecure subscription

me again.  Your tip led me back to the  dialogue box, clicking on the ? next to the expired status got me to help and miraculously to an Activate button.  It's working now.  Thank you Ben (community manager) - you're a star!

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F-Secure

Re: Renewal of fsecure subscription

Hi insecure,
so glad to hear you got that sorted!

Best wishes for the new year! :)
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