Renewal of fsecure subscription

b0bby

My free subscription is due to expire & when I try to renew it's coming up with a cost of £79.99 rather tan £25 for virgin media customers. Nothing on my subscription has changed - how do I get it for £25?

Simon

I've no idea, really, but are you logging in via your Virgin Media portal?

Someone else posted about this, but we may have to wait for a reply from F-Secure.

[Deleted User]

Hello BObby,

 

This should now  be fixed. Let us know if you still experience the problem.

 

As Simon mentioned here is one the active thread for reference.

AlanH

I have exactly same problem, cannot renew subscription with Virgin Media customer discount. It keeps showing price as 79.99. I have since tried cancelling my subscription and renewing but it still says I'm an existing customer. HELP. Also can't find any telephone number for support about this issue.

Unamused

I have exactly the same problem. It's ridiculous. I halted my transaction when I realised I was going to be charged £79.99 and contacted Cleverbridge. Cleverbridge keep sending me an invoice for £79.99 and asking for payment. I've explained that I'm a Virgin customer and so should only be paying £25 for renewal. Cleverbridge don't seem to get this and have been referring me to F Secure customer services (which are closed). This has wasted hours of my time. I certainly shan't be recommending either company to anyone.

Simon

@Ben - can you confirm the situation with this, as it seems people are still having difficulties.

ODTAA

I am a Virgin Media customer and missed the renewal date. FSecure says my account has been deleted yet when i try to create one it says I already exist. I log into that one and try to renew.....and I says I have been deleted. Just go round & round in circles. How can I get out of this loop please? 

AlanH

Exactly what I'm getting, is there no phone number for F-Secure?

[Deleted User]

Hello, 

 

If you still experience issue with the pricing, please contact our support.

 

Chat is a quick and easy way to contact us.

Unamused

This just gets worse:

 

"11:26 AM  Connecting...

11:26 AM  Connected. A support representative will be with you shortly.

11:47 AM  Technician Console has ended the session."

 

My internet cover ends today, how am I supposed tp get this renewed in time and how much more of my time do I have to waste trying to get this sorted?

 

 

 

insecure

Can anyone help - my problem is similar except I HAVE paid the renewal, downloaded and run the "install".  It says it has updated but when I activate F-secure on the device it shows status as expired.

[Deleted User]

Could you try to follow the instructions given on this article?

insecure

Hello.  The F-Secure dialogue box shows the subscription as expired and I cannot select the Tools tab.  When I check MySafe it confirms my subscription is active till 23/12/2015 but the device statusrow says the licence is "not in use" and  I need to install the client.   Repeating the ownload and install runs real fast and declares it's been updated.....

insecure

me again.  Your tip led me back to the  dialogue box, clicking on the ? next to the expired status got me to help and miraculously to an Activate button.  It's working now.  Thank you Ben (community manager) - you're a star!

[Deleted User]

Hi insecure,
so glad to hear you got that sorted!

Best wishes for the new year!