Did you try regular uninstallation from Windows Control Panel first? Because in the state you are now, I would just think of doing a full reinstall of FSIS so you can remove it properly from ControlPanel afterwards.
Nope, I didn't. The support suggested "the tool" and Ville menitoned it should be resorted to basically in a messed up situation, whichi kind of what I have. Nothing has still happened, except mem usage is up to 1.9 GB for "the tool". I guess I have better stop it and try to do a proper Win uninstall, unless I haven't messed things up trying "the tool" first. Gee, I hate computers...
Ville, a note about moving a license to another computer:
I already found the news article F-Secure Internet Security 2012 Service Release 2, which says:
"... the new license recycling feature which allows the user to move a license to another computer if all the available seats on the subscription group are taken. For a more detailed description of the updates, read the release notes related to the service release."
and includes a link to the actual release notes. However, when I open that file, I only find
"License recycling, license can be moved to another computer if user has used all the available seats on the subscription group."
listed as one of the new features, but nothing more. Even the short news article says more, and also you said more in your reply: "if you install with all licenses used ...". That info is not included in the release notes or anywhere else on the support pages either. The news article is the only place where I can see it, besides this discussion forum.
Could you please ask your documentation folks to add a proper description of the license recycling feature somewhere where customers can find it?
Dont' give up.
I doubt you can go now for a regular uninstallation once the tool has been running already, but I guess it won't harm any if you try it. However, if that doesn't work, please try what I said above, try reinstalling the Suite over your current messed up version so you can remove it properly from Windows ControlPanel afterwards.
I was just about to give up when things started happening, after 2h15m...... The uninstall finished and automatically rebooted the computer. Then I ran the installer, and I now (hopefully) have a fresh FSIS2013, except it still looks a bit strange in the status window, as the first item ("Searching for virus"; my translation) says "Updating" just prior to the slide switch (although the switch itself is in the "on" state, green background).
Right now I do see network traffic, so I hope it really is updating the virus data base. (My "botched" update, if that it was, never left this "Updating" state.)
Now this was nerve wrecking, and I'm not completely through until I see the state of that item real green...
You may have seen above that I (probably) succeeded with the re-install, using the FS uninstall tool. Please accept the following comments for future consideration:
I work with S/W quality myself, so I am well aware of the problems you(?) as a developer face - please just take my comments into consideration as far as possible, and feed them into customer support and/or into your issue handling/tracking system. Should you wish/need further info I would be happy to supply it!
Many thanks for participating in the forum!
I'm taking it seriously. Since Windows is slightly different after a while for every user, there are a lot of hard to reproduce problems. I need your help to investigate it further - see your private messages.
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