Problem with real-time scanning

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Scholar

Problem with real-time scanning

Hi!

 

I have updated to the new OSX Yosemite. After the update I have some problems with the real-time scanning. It dosen't work. It says that the Mac is NOT protected against virus. Can some people help me, before I have to buy another virusprogram for protection?

 

Sorry for my bad english :)

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: Problem with real-time scanning

Dear gushecht,

 

Currently F-Secure Anti-Virus for Mac does not support Mac OS X Yosemite yet as Apple has not officially launch it.  F-Secure will support Mac OS X Yosemite after Apple launches the official version.

Thanks.
Best Regards,
Andy Yoon

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18 REPLIES 18
Advocate

Re: Problem with real-time scanning

Supported Platforms for Anti-Virus for Mac doesn't mention Yosemite. So either it's not supported, or maybe it is supported but that page hasn't been updated. I'm not sure so I hope the F-Secure team can help out here!

 

You could try to uninstall and reinstall the product and see if that helps. Uninstallation Tool:

ftp://ftp.f-secure.com/support/tools/uitool/mac/MacProtection/

F-Secure

Re: Problem with real-time scanning

Hi stmana!

 

Have you tried the re-install, or has anything else helped?  Or do you still need our advice?  Please let us know! :)

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Novice

Re: Problem with real-time scanning

Hello, just wanted to report to the F-Secure world that I am on Yosemite beta and had the same problem

 

Uninstalled and then downloaded and reinstalled and I'm good to go

F-Secure Product Expert

Re: Problem with real-time scanning

Dear gushecht,

 

Currently F-Secure Anti-Virus for Mac does not support Mac OS X Yosemite yet as Apple has not officially launch it.  F-Secure will support Mac OS X Yosemite after Apple launches the official version.

Thanks.
Best Regards,
Andy Yoon

..........................................................................................................................................................................................................................
Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

Novice

Re: Problem with real-time scanning

Hi. Im currently running OSX 10.9.5 and just updated my f-secure. Now the real-time scanning does not work and Im not protected. What to do?

 

Sincerely Asbjørn

Scholar

Re: Problem with real-time scanning

Now Yosemite is officially realeased. When do we get update for the the F-Secure?

F-Secure

Re: Problem with real-time scanning

Hi,

 

It seems that the Yosemite upgrade deletes a folder essential to our software. The easiest way to resolve the problem is to re-install the application.

 

If you're familiar with Terminal, you can also fix the problem by running the following command as an admin user (you will need to supply your password):

 

sudo mkdir /usr/local/f-secure/fssp/var/update/

Scholar

Re: Problem with real-time scanning

Thanks! This solved the problem : 

sudo mkdir /usr/local/f-secure/fssp/var/update/

 

Novice

Re: Problem with real-time scanning

Works Like a Charm.