Problem with real-time scanning

stmana
stmana Posts: 1
in F-Secure SAFE

Hi!

 

I have updated to the new OSX Yosemite. After the update I have some problems with the real-time scanning. It dosen't work. It says that the Mac is NOT protected against virus. Can some people help me, before I have to buy another virusprogram for protection?

 

Sorry for my bad english :)

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Comments

  • NikK
    NikK Posts: 935 Rock Star

    Supported Platforms for Anti-Virus for Mac doesn't mention Yosemite. So either it's not supported, or maybe it is supported but that page hasn't been updated. I'm not sure so I hope the F-Secure team can help out here!

     

    You could try to uninstall and reinstall the product and see if that helps. Uninstallation Tool:

    ftp://ftp.f-secure.com/support/tools/uitool/mac/MacProtection/

    stmana
    1Like
  • Chrissy
    Chrissy Posts: 438

    Hi stmana!

     

    Have you tried the re-install, or has anything else helped?  Or do you still need our advice?  Please let us know! :)

    Like
  • gushecht
    gushecht Posts: 1

    Hello, just wanted to report to the F-Secure world that I am on Yosemite beta and had the same problem

     

    Uninstalled and then downloaded and reinstalled and I'm good to go

    Like
  • Asbjørn
    Asbjørn Posts: 1

    Hi. Im currently running OSX 10.9.5 and just updated my f-secure. Now the real-time scanning does not work and Im not protected. What to do?

     

    Sincerely Asbjørn

    Like
  • Pasianselmi
    Pasianselmi Posts: 2

    Now Yosemite is officially realeased. When do we get update for the the F-Secure?

    Like
  • pajp
    pajp Posts: 87 F-Secure Employee

    Hi,

     

    It seems that the Yosemite upgrade deletes a folder essential to our software. The easiest way to resolve the problem is to re-install the application.

     

    If you're familiar with Terminal, you can also fix the problem by running the following command as an admin user (you will need to supply your password):

     

    sudo mkdir /usr/local/f-secure/fssp/var/update/

    Rasmus Sten

    F-Secure Consumer Security R&D, Mac Team

    s_f
    1Like
  • Pasianselmi
    Pasianselmi Posts: 2

    Thanks! This solved the problem : 

    sudo mkdir /usr/local/f-secure/fssp/var/update/

     

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  • Joevinci59
    Joevinci59 Posts: 1

    Works Like a Charm. 

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  • richard10
    richard10 Posts: 3

    just up dated to yosemite on mac now real time scanning not working any ideas

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  • janakala
    janakala Posts: 2

    Same problem here- The rotten apple again... any solution out there, or should I just move back to windows?

    Like
  • richard10
    richard10 Posts: 3

    uninstall f-secure then re-install and it all works

     

    richard10

    Chrissyjanakala
    2Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    This post sums up the current solutions available.

    richard10
    1Like
  • richard10
    richard10 Posts: 3

    thanks all sorted

    Like
  • Ben
    Ben Posts: 2,641 F-Secure Product Expert

    A fix is now in place so that the problem shouldn't occur anymore.

     

    Like
  • janakala
    janakala Posts: 2
    Solved
    Like
  • MBills
    MBills Posts: 5
    We are in the same boat, the recommended solution of mkdir: /usr/local/f-secure/fssp/var/update/ does not fix the issue. The F-Secure client still shows as unregistered.

    I've proven this by creating this folder after the Yosemite upgrade with the above terminal command.


    I am in an organization that has hundreds of client machines to upgrade so I would need something thats automated or just works from F-Secure themselves. Please advise
    Like
  • pajp
    pajp Posts: 87 F-Secure Employee

    Hi,

     

    the latest F-Secure products should all support Yosemite. If you're still having problems, please contact support through this form: https://www.f-secure.com/en/web/home_global/support/support-request - attach the output of Support Tool so that we can diagnose the problem. Your description of the problem "client still shows as unregistered" suggests that this may be a different issue from the real-time scanning problems related to Yosemite upgrades.

    Rasmus Sten

    F-Secure Consumer Security R&D, Mac Team

    Like
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