Problem with real-time scanning
stmana
Posts: 1
Hi!
I have updated to the new OSX Yosemite. After the update I have some problems with the real-time scanning. It dosen't work. It says that the Mac is NOT protected against virus. Can some people help me, before I have to buy another virusprogram for protection?
Sorry for my bad english 
Accepted Answer
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AndyY
Posts: 41
Dear gushecht,
Currently F-Secure Anti-Virus for Mac does not support Mac OS X Yosemite yet as Apple has not officially launch it. F-Secure will support Mac OS X Yosemite after Apple launches the official version.
Thanks.
Best Regards,
Andy Yoon
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Comments
Supported Platforms for Anti-Virus for Mac doesn't mention Yosemite. So either it's not supported, or maybe it is supported but that page hasn't been updated. I'm not sure so I hope the F-Secure team can help out here!
You could try to uninstall and reinstall the product and see if that helps. Uninstallation Tool:
ftp://ftp.f-secure.com/support/tools/uitool/mac/MacProtection/
Hi stmana!
Have you tried the re-install, or has anything else helped? Or do you still need our advice? Please let us know!
Hello, just wanted to report to the F-Secure world that I am on Yosemite beta and had the same problem
Uninstalled and then downloaded and reinstalled and I'm good to go
Hi. Im currently running OSX 10.9.5 and just updated my f-secure. Now the real-time scanning does not work and Im not protected. What to do?
Sincerely Asbjørn
Now Yosemite is officially realeased. When do we get update for the the F-Secure?
Hi,
It seems that the Yosemite upgrade deletes a folder essential to our software. The easiest way to resolve the problem is to re-install the application.
If you're familiar with Terminal, you can also fix the problem by running the following command as an admin user (you will need to supply your password):
sudo mkdir /usr/local/f-secure/fssp/var/update/
Thanks! This solved the problem :
sudo mkdir /usr/local/f-secure/fssp/var/update/
Works Like a Charm.
just up dated to yosemite on mac now real time scanning not working any ideas
Same problem here- The rotten apple again... any solution out there, or should I just move back to windows?
uninstall f-secure then re-install and it all works
richard10
This post sums up the current solutions available.
thanks all sorted
A fix is now in place so that the problem shouldn't occur anymore.
I've proven this by creating this folder after the Yosemite upgrade with the above terminal command.
I am in an organization that has hundreds of client machines to upgrade so I would need something thats automated or just works from F-Secure themselves. Please advise
Hi,
the latest F-Secure products should all support Yosemite. If you're still having problems, please contact support through this form: https://www.f-secure.com/en/web/home_global/support/support-request - attach the output of Support Tool so that we can diagnose the problem. Your description of the problem "client still shows as unregistered" suggests that this may be a different issue from the real-time scanning problems related to Yosemite upgrades.