Is CHAT support down?

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• Mute

Formermember05 Posts: 13 Explorer

September 2015 in Web Browsing

CHAT support times-out / disconnects before a technician responds. I have tried in Windows 7, Windows 10, OS X and iPad, using IE 11, Edge, Chromodo, and Safari. I have the trial subscription. Am I limited as to the number of support requests until I have a regular license?

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Comments

• 

  Simon Posts: 2,667 Superuser

  September 2015

  I think it's only available during business hours. So, not at weekends. Is there anything we can help with?

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• 

  Formermember05 Posts: 13 Explorer

  September 2015

  As I recall, I was trying to CHAT on Friday morning. But I will try again on Monday.

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• 

  Formermember05 Posts: 13 Explorer

  September 2015 Answer ✓

  I was able to connect from all devices this morning (Sunday).

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• 

  [Deleted User] Posts: 0

  September 2015

  Hi Formermember05,

   

  You may find the timings for the chat support in this page.

  As seen in the page, the support timing for chat for Global English is: Mon-Fri 6-16 (GMT).

   

  Thanks.

   

  EDIT: changed username

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