Is CHAT support down?

[Formermember05]

CHAT support times-out / disconnects before a technician responds. I have tried in Windows 7, Windows 10, OS X and iPad, using IE 11, Edge, Chromodo, and Safari. I have the trial subscription. Am I limited as to the number of support requests until I have a regular license?

[Simon]

I think it's only available during business hours. So, not at weekends. Is there anything we can help with?

[Formermember05]

As I recall, I was trying to CHAT on Friday morning. But I will try again on Monday.

[Formermember05 · Accepted solution]

I was able to connect from all devices this morning (Sunday).

[Laksh]

Hi Formermember05,

You may find the timings for the chat support in this page.

As seen in the page, the support timing for chat for Global English is: Mon-Fri 6-16 (GMT).

Thanks.

EDIT: changed username