Is CHAT support down?

CHAT support times-out / disconnects before a technician responds. I have tried in Windows 7, Windows 10, OS X and iPad, using IE 11, Edge, Chromodo, and Safari. I have the trial subscription. Am I limited as to the number of support requests until I have a regular license?


  • Simon
    Simon Posts: 2,676 Superuser
    I think it's only available during business hours. So, not at weekends. Is there anything we can help with?
  • As I recall, I was trying to CHAT on Friday morning. But I will try again on Monday.

  • Laksh
    Laksh Posts: 4,443 Former F-Secure Employee

    Hi Formermember05,


    You may find the timings for the chat support in this page.

    As seen in the page, the support timing for chat for Global English is: Mon-Fri 6-16 (GMT).




    EDIT: changed username

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