Is CHAT support down?

CHAT support times-out / disconnects before a technician responds. I have tried in Windows 7, Windows 10, OS X and iPad, using IE 11, Edge, Chromodo, and Safari. I have the trial subscription. Am I limited as to the number of support requests until I have a regular license?

Accepted Answer


  • Simon
    Simon Posts: 2,666 Superuser
    I think it's only available during business hours. So, not at weekends. Is there anything we can help with?
  • As I recall, I was trying to CHAT on Friday morning. But I will try again on Monday.

  • Laksh
    Laksh Posts: 4,444 Community Manager

    Hi Formermember05,


    You may find the timings for the chat support in this page.

    As seen in the page, the support timing for chat for Global English is: Mon-Fri 6-16 (GMT).




    EDIT: changed username

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