Invalid Subscription Key??

Aspirant

Invalid Subscription Key??

 

Hi,

 

Today I made a clean re-installation of Windows 7, and once installed again I went to f-secure.com and downloaded F-Secure Internet Security 2012, but when I try to add my key it just denies it. The message says: Verification Failed.

It's a up to 3 computers subscription.

 

Last time I payed to continue using Internet Security was: 19.09.2011

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert

Re: Invalid Subscription Key??

Hi Skuggan,

I have sent you a private message, kindly try the steps in my message.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

9 REPLIES 9
Aspirant

Re: Invalid Subscription Key??

 

Oh wait, support is closed, does that mean I have to wait until monday?

F-Secure Product Expert

Re: Invalid Subscription Key??

Hi Skuggan,

Thanks for your post.

I would suggest you to send create a Support ticket, kindly include your subscription key in your ticket as well.

Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Invalid Subscription Key??

Hi Jayson,

 

I did that right after I wrote the first post.

And I included the subscription key and fsdiag, although the I wrote the ticket in Swedish, but you can still see the key there and the fsdiag.

 

[SR ID:1-481704289]

Aspirant

Re: Invalid Subscription Key??

 

 

Anyone over at F-Secure have time to have a look at my subscription key problem?

 

My support ticket, it's written in Swedish but you can still see the key and check it. I got it when I bought FSIS 2011, and now I downloaded FSIS 2012 and the key wont work.

 

[SR ID:1-481704289]

F-Secure Product Expert

Re: Invalid Subscription Key??

Hi Skuggan,

I have sent you a private message, kindly try the steps in my message.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.

View solution in original post

Aspirant

Re: Invalid Subscription Key??

 

Thanks, I'll go through the steps and see if it helps.

But I did add the fsdiag to the support ticket, maybe I forgot to upload it after adding it though. :)

Aspirant

Re: Invalid Subscription Key??

 

It's working now, thanks. Smiley Wink

Novice

Re: Invalid Subscription Key??

hi,

I just wanted to ask you if you could share the solution, I think I`ve got the same problem

 

thanks //Derek


F-Secure Product Expert

Re: Invalid Subscription Key??

Hi LIAMSI,

Could you please describes more about your issue? This thread is 1 year old and we have made some changes in the latest released version so the issue you are having might be totally different.

Thanks.


Best Regards,
Jayson

"A person who never made a mistake never tried anything new" -Albert Einstein

Has somebody helped you? Say thanks by giving kudos. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.