Invalid Subscription Key??

Skuggan

 

Hi,

 

Today I made a clean re-installation of Windows 7, and once installed again I went to f-secure.com and downloaded F-Secure Internet Security 2012, but when I try to add my key it just denies it. The message says: Verification Failed.

It's a up to 3 computers subscription.

 

Last time I payed to continue using Internet Security was: 19.09.2011

 

 

Skuggan

 

Oh wait, support is closed, does that mean I have to wait until monday?

[Deleted User]

Hi Skuggan,

Thanks for your post.

I would suggest you to send create a Support ticket, kindly include your subscription key in your ticket as well.

Best Regards,
Jayson

Skuggan

Hi Jayson,

 

I did that right after I wrote the first post.

And I included the subscription key and fsdiag, although the I wrote the ticket in Swedish, but you can still see the key there and the fsdiag.

 

[SR ID:1-481704289]

Skuggan

 

 

Anyone over at F-Secure have time to have a look at my subscription key problem?

 

My support ticket, it's written in Swedish but you can still see the key and check it. I got it when I bought FSIS 2011, and now I downloaded FSIS 2012 and the key wont work.

 

[SR ID:1-481704289]

[Deleted User]

Hi Skuggan,

I have sent you a private message, kindly try the steps in my message.

Thanks.


Best Regards,
Jayson

Skuggan

 

Thanks, I'll go through the steps and see if it helps.

But I did add the fsdiag to the support ticket, maybe I forgot to upload it after adding it though.

Skuggan

 

It's working now, thanks.

LIAMSI

hi,

I just wanted to ask you if you could share the solution, I think I`ve got the same problem

 

thanks //Derek

---

[Deleted User]

Hi LIAMSI,

Could you please describes more about your issue? This thread is 1 year old and we have made some changes in the latest released version so the issue you are having might be totally different.

Thanks.


Best Regards,
Jayson