Invalid Subscription Key??

Skuggan
Skuggan Posts: 25
in F-Secure Internet Security

 

Hi,

 

Today I made a clean re-installation of Windows 7, and once installed again I went to f-secure.com and downloaded F-Secure Internet Security 2012, but when I try to add my key it just denies it. The message says: Verification Failed.

It's a up to 3 computers subscription.

 

Last time I payed to continue using Internet Security was: 19.09.2011

 

 

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Comments

  • Skuggan
    Skuggan Posts: 25

     

    Oh wait, support is closed, does that mean I have to wait until monday?

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  • Jayson
    Jayson Posts: 595

    Hi Skuggan,

    Thanks for your post.

    I would suggest you to send create a Support ticket, kindly include your subscription key in your ticket as well.

    Best Regards,
    Jayson

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  • Skuggan
    Skuggan Posts: 25

    Hi Jayson,

     

    I did that right after I wrote the first post.

    And I included the subscription key and fsdiag, although the I wrote the ticket in Swedish, but you can still see the key there and the fsdiag.

     

    [SR ID:1-481704289]

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  • Skuggan
    Skuggan Posts: 25

     

     

    Anyone over at F-Secure have time to have a look at my subscription key problem?

     

    My support ticket, it's written in Swedish but you can still see the key and check it. I got it when I bought FSIS 2011, and now I downloaded FSIS 2012 and the key wont work.

     

    [SR ID:1-481704289]

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  • Skuggan
    Skuggan Posts: 25

     

    Thanks, I'll go through the steps and see if it helps.

    But I did add the fsdiag to the support ticket, maybe I forgot to upload it after adding it though. :)

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  • Skuggan
    Skuggan Posts: 25

     

    It's working now, thanks. Smiley Wink

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  • LIAMSI
    LIAMSI Posts: 1

    hi,

    I just wanted to ask you if you could share the solution, I think I`ve got the same problem

     

    thanks //Derek

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  • Jayson
    Jayson Posts: 595

    Hi LIAMSI,

    Could you please describes more about your issue? This thread is 1 year old and we have made some changes in the latest released version so the issue you are having might be totally different.

    Thanks.


    Best Regards,
    Jayson

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