Demo and expired license

Regular Member

Demo and expired license

Hi,

 I downloaded the F secure Internet Security network installer to install the demo and i have installed and uninstalled in 2 days.But after i tried to install the f-secure IS it says trial version expired but i can see the License #1 is valid for another 29 days.So how can i install f secure again on same PC ? Please let me know.

Regards

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Accepted Solutions
Regular Member

Re: Demo and expired license

If you are having trouble installing the trial with the default demo key then contact the customer support they will provide you a new demo subscription key.

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37 REPLIES 37
Superuser

Re: Demo and expired license

I could be wrong, but I believe the trial versions have a different network installer to the licensed versions, so if you now have a valid license, you can download FSIS from here:

 

http://www.f-secure.com/en/web/home_global/support/installers

 

If you want to reinstall your trial version, you may have to contact FS Support to have the trial license reset - but I'm not sure if they would do that.  Hopefully one of the experts will clarify that.

 

 

 

 

 

 

Regular Member

Re: Demo and expired license

I contacted the f secure support but no reply.The chat is not working anytime Smiley Sad

Superuser

Re: Demo and expired license

You may just have to be a little patient.  I've rarely had a reply from FS Support in less than 24 hours, and as it's the holiday season, and a weekend, it may take them a little longer than usual to respond.

Regular Member

Re: Demo and expired license

Sure no problem.

Former F-Secure Employee

Re: Demo and expired license

Hi kamal,

 

Please try the following steps:

 

1. Download and run the F-Secure Uninstallation tool from the HERE.

2. Follow the on-screen instructions and reboot the computer. 

3. Once done, reinstall F-Secure 2013 trial version.

 

If you are still having any issue with the installation, please provide us the SRID number from the ticket you had created with our support team.

 

Best regards,

Gary

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Regular Member

Re: Demo and expired license

Hi,

 I have done what you said but still same problem.The installer says Trial version cannot be installed on this computer.

 I have contacted support team with fsdiag details.

  Thanks

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Former F-Secure Employee

Re: Demo and expired license

Hi Kamal,

 

Can you post the SRID number here in order for us to follow up the case with you? Or you can also send a private message to me with the e-mail address you used to create the ticket if you are unsure what is the SRID number.

 

Thank you.

 

Best regards,

Gary

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Senior Advisor

Re: Demo and expired license

Best of luck with this problem. I never managed to solve it even with support's help.

 

Overall, F-Secure need to make it easier to run the trial versions before buying; only having 1 install is IMHO not enough.

 

They will lose potential customers in the long term.

 

 

Regular Member

Re: Demo and expired license

You said it right.The issue is not solved and i replied to the customer support about this.