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How do I manually remove/delete malicious files or viruses on Mac computer?
Issue: F-Secure program (F-secure SAFE/ Anti-Virus) has detected malicious files or viruses but they were not deleted automatically. Resolution: You can open the scanning report and locate the specific files in the following way: * Open F-Secure SAFE * Click on Tools * Click on Infection report * Click on the specific…
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Why am I getting repeated alerts from Deepguard about Powershell?
Issue: Every day at the same time I get an alert from Deepguard that it has blocked Powershell.exe Resolution: The most likely scenario is that a piece of malware or potentially unwanted application has created a scheduled task in the Windows task scheduler. This task is ordered to run the Powershell application, which is…
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Why does the [OLD] F-Secure Internet Security or Anti-Virus showing "license is expired"?
Issue: My [OLD] F-Secure Internet Security / Anti-Virus showing "license is expired", why is that so? Resolution: There can be several reasons for this message. * The subscription key has expired, if that is case, then you need to renew your [OLD] F-Secure Internet Security / F-Secure Anti-Virus program as explained here.…
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My F-Secure SAFE / -TOTAL subscription code is not accepted. What should I do?
Issue: I just purchased an F-Secure SAFE / -TOTAL subscription code, but it is not being accepted. What should I do? Resolution: You should check the following: * Verify that the subscription purchased is for F-Secure SAFE / TOTAL. You can find the product name in the purchase invoice that was emailed to you. * F-Secure…
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I forgot or lost my [OLD] F-Secure Internet Security license code, where can I get it?
Issue: I forgot or lost my [OLD] F-Secure Internet Security license code. How can I get it back? Resolution: If you have purchased [OLD] F-Secure Internet Security directly from F-Secure, you can contact F-Secure Support and we should be able to find your license code in our system. Provide us with your email or reference…
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Where can I find my account ID for F-Secure SAFE or Internet security?
Issue: Where can I find my account ID for F-Secure SAFE or Internet Security? Resolution: To view the 20-digit identity codes: * Right-click the F-secure product icon in the system tray. * Select Open common settings. * Select Identity codes. Alternatively, if you have F-secure SAFE/Internet Security version 17.7* Open the…
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Where can I find the price for Mobile Security for Android?
Issue: Where can I find the price for Mobile Security for Android? Resolution: For F-Secure Mobile Security for Android, the price is listed from within the app (in-app purchase) itself. * Download and install F-Secure Mobile Security from the Google Play Store. * Open the app. * Go to Subscriptions > Buy. Alternatively,…
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The Banking Protection pop-up banner does not appear when I visit a banking site
Issue: When visiting a banking site, the Banking Protection banner or tab does not appear. Resolution: To help troubleshoot, do the following:* Ensure that you are using a supported browser:* Internet Explorer 11 * Mozilla Firefox (two latest major versions) * Google Chrome (two latest major versions). *…
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How do I share my F-Secure SAFE subscription with a friend or family member?
Issue: How do I share my F-Secure SAFE subscription with a friend or family member so that they can install F-Secure SAFE using my licenses? How do I add them as a sub user on My F-Secure account? Resolution: You can share your subscription with a friend or family member by inviting them into your My F-Secure group. This…
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How do I install F-Secure SAFE on several devices?
Issue: How do I install F-Secure SAFE on my Windows, Mobile (Android, iOS), MacOS device? Resolution: Below are the links that would guide you on how to install SAFE on your devices: How do I install F-Secure SAFE on my iPhone and iPad?…