Community
User Guides
Support
Community
Help Forums
English Forum
General
About our Community
General Discussion
News and Feedback
Products
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Other products
Beta programs
Feature Requests
Finnish Forum (Tukifoorumi)
Tuotteet Kotiin
F-Secure Total
F-Secure Internet Security
F-Secure Freedome VPN
F-Secure ID Protection
F-Secure Sense
Muut tietoturvatuotteet
Support Articles
Language
English
Suomi
Deutsch
Français
日本語
Svenska
Dansk
Italiano
Nederlands
Norsk
Polski
中文 (繁體)
Products & Services
F-Secure Total
F-Secure Internet Security / Anti-Virus
F-Secure Freedome VPN
F-Secure Sense
F-Secure ID Protection
Other products
Common topics
User Guides
Support
Login
|
Register
How to transfer or change device protected by F-Secure SAFE from one My F-Secure account to another - F-Secure Community
<main> <article class="userContent"> <h3 data-version="3" data-article="000016311" data-id="issue">Issue:</h3> <p>Device is logged in to a wrong My F-Secure account, I want to transfer it over to the other account I have.<br> </p> <h3 data-id="resolution">Resolution:</h3> <p><b>Note! This currently only works if both the old license on the old account and the new license on the new account are valid at the same time. If the old license has expired, or the new license is not yet active, this procedure does not work.</b><br><br>The procedure varies by device type, follow the steps: <br><br>Windows and Mac:<br></p><ol><li>Open F-Secure SAFE</li><li>Click on your name at the top-right</li><li>Click <b>Log out</b></li><li>On the log in screen, enter the correct email and password</li><li>Click <b>Log in</b></li><li>Your SAFE is now activated with the correct account.</li></ol> iOS: <ol><li>Open F-Secure SAFE application</li><li>Go to <b>settings</b></li><li>Select <b>Logout</b></li><li>On the log in screen, enter the correct email and password</li><li>Click <b>Log in</b></li><li>Your SAFE is now activated with the correct account</li></ol> Android: <ol><li>Open F-Secure SAFE</li><li>Go to <b>settings</b></li><li>Select My F-Secure account</li><li>Click <b>Log out</b> the current user</li><li>On the log in screen, enter the correct email and password</li><li>Click <b>Log in</b></li><li>Your SAFE is now activated with the correct account</li></ol><p>Article no: 000016311</p> </article> </main>