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F-Secure Safe / Internet Security / Anti-Virus Integrity check fails during installation on Microsoft Windows 10 - F-Secure Community
<main> <article class="userContent"> <h3 data-version="9" data-article="000002682" data-id="issue">Issue:</h3> <p>F-Secure SAFE / Internet Security / Anti-Virus Installation failed when running the installer with error "Integrity check failed"</p> <h3 data-id="resolution">Resolution:</h3> <p>Please make sure that your Windows username does not contain non-unicode characters since the sidegrade feature in the installer only supports unicode characters. If the Windows username includes non-unicode characters, the integrity check will fail.<br><br>If your Windows username does not contain non-unicode characters please continue with the steps below.<br><br>1. Run the F-Secure Uninstallation tool: <a rel="nofollow" href="https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe">https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe</a> OR <a rel="nofollow" href="https://download.f-secure.com/support/tools/uitool/UninstallationTool.exe">https://download.f-secure.com/support/tools/uitool/UninstallationTool.exe</a><br><br>2. Check<b> </b>for updates in Windows 10<br></p><ol><li>Open <b>Start Menu </b></li><li>Click on <b>Settings </b>> <b>Update & Security settings</b> > <b>Windows Update</b></li><li>Here, press on the <b>Check for updates</b> button. If any updates are available, they will be offered to you and make sure all install successfully</li></ol> 3. Try the F-Secure <b>SAFE </b>installation again: <ol><li>Log into your My F-Secure account: <a rel="nofollow" href="https://my.f-secure.com/login">https://my.f-secure.com/login</a></li><li>Click <b>Add device</b></li><li>Choose "Mine or My child's Device"</li><li>Choose device type (the system recognizes your device type by default) </li><li>Click on <b>Download for Windows</b></li><li>Once download completed, click on the download <b>F-Secure Safe Network installer</b></li><li>When the installer launches, click <b>Continue</b></li><li>Click on <b>Accept and Install</b> to run the installation</li><li>When the GUI shows the text "<b>Your computer is protected</b>" the installation is complete</li></ol> or proceed with the installation of F-Secure <b>Internet Security</b> / F-Secure<b> Anti-Virus:</b> <ol><li>Go to the <a rel="nofollow" href="https://www.f-secure.com/en/web/home_global/downloads">Download F-Secure Products</a> page</li><li>Select your product F-Secure Internet Security or F-Secure Anti-Virus from the list, and click <strong>Download for Windows</strong></li><li>Depending on your browser: <ul><li>The installer file downloads automatically; or</li><li>You are asked to save the file. If prompted, click <strong>Save File</strong></li></ul></li><li>Press <strong>Ctrl + J</strong> on your keyboard to open the download folder and find the file</li><li>Double-click the installer file (F-SecureNetworkInstaller.exe) to run it</li><li>When prompted, type in your subscription key (xxxx-xxxx-xxxx-xxxx-xxxx) to continue the installation</li></ol> If the problem still persist, please try to use a different Browser to download the installer and make you sure, you are not using any internet connection filter. <p>Article no: 000002682</p> </article> </main>