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How do I re-install [NEW] F-Secure Internet Security (formerly known SAFE) for Android?
Issue: How do I re-install F-Secure Internet Security (old SAFE) for Android? Resolution: These steps are to re-install F-Secure Internet Security (old Safe) for Android Smartphone and Tablet. 1. Uninstall F-Secure (old SAFE) on your Android phone or tablet. * Open up the app on your device * Go to the Menu in the top left…
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How to transfer or change device protected by F-Secure SAFE from one My F-Secure account to another
Issue: Device is logged in to a wrong My F-Secure account, I want to transfer it over to the other account I have. Resolution: Note! This currently only works if both the old license on the old account and the new license on the new account are valid at the same time. If the old license has expired, or the new license is…
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F-Secure Banking Protection blocks my login session to banking websites with error "Can't establish a secure connection"
Issue: My F-Secure security program blocks my login session to my bank website with the error message "Can't establish a secure connection". If I disable Banking Protection, I can log in normally. How can I fix this issue? Resolution: If you have problems logging into your banking website, proceed to follow the workaround…
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F-Secure Safe Browser for Nexus 7 font is in black colour after upgrading to version 17.7
Issue: After upgrading F-Secure SAFE to version 17.7, the menu font colour in Safe Browser is black instead of white. How can I change the font colour? Resolution: This issue was first found in F-Secure Safe browser that is included in F-Secure SAFE version 17.7.0014553. This issue has been fixed and rectified in F-Secure…
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When installing F-Secure SAFE on Android it only gives the option to create a child profile
Issue: When installing SAFE on Android, after logging in with My F-Secure credentials there is no "Continue"-button, only the possibility to create child profile. Resolution: This could be caused by the phones own display settings being set to show large text or zoom screen elements so much that not everything fit on the…
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How to remove malicious files, viruses, malware manually? F-Secure did not remove them automatically.
Issue: How to remove malicious files, viruses, and malware manually? F-Secure did not remove them automatically and prompted for a restart. Resolution: There are few reasons why F-Secure product cannot remove or clean the detected file after virus scanning was completed, such as: * The file is located inside an archive…
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When trying to activate my F-Secure Internet Security license code, nothing happens
Issue: I have followed the instructions to activate my new F-Secure Internet Security code after renewing my subscription. However, after I have applied the code when clicking "Next", nothing happens. Resolution: Make sure you are entering your new code, which you have received after the renewal purchase. If you do not yet…
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After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected" but the subscription is valid.
Issue: After upgrading MacOS to 10.15 Catalina, F-Secure SAFE / Anti-Virus shows the following status: "Computer is not protected. Allow full disk access for full protection" but the subscription is valid. What should I do? Resolution: With MacOS 10.15 Catalina, you will need to do the following to allow F-Secure SAFE to…
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F-Secure Banking Protection blocked a bank website
Issue: When Banking Protection is active, a page within a bank website gets blocked or can't be accessed. Bank website login page gives error: "SSL_ERROR_ACCESS_DENIED_ALERT" when Banking protection is on. Resolution: * Try to clear the cookies, cache and browsing history of the browser. * Also ensure that there are no…
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F-Secure Safe / Internet Security / Anti-Virus Integrity check fails during installation on Microsoft Windows 10
Issue: F-Secure SAFE / Internet Security / Anti-Virus Installation failed when running the installer with error "Integrity check failed" Resolution: Please make sure that your Windows username does not contain non-unicode characters since the sidegrade feature in the installer only supports unicode characters. If the…
