-
How to add F-secure Internet security licenses to my F-secure SAFE account?
Issue: How to add F-secure Internet security licenses to my F-secure SAFE account? Resolution: This is unfortunately not possible because these are two different products. The differences between the various F-Secure security products for consumers available here. If you wish to upgrade your F-Secure Internet Security…
-
How can I identify which devices I installed F-Secure Internet Security on?
Issue: How can I identify which devices I am using my licenses for? I have F-Secure [OLD] SAFE / [NEW] Internet Security and I don't know which devices the product installed. Resolution: You can always log in to My F-Secure portal and check the number of devices you installed F-Secure [OLD] SAFE / [NEW] Internet Security…
-
Setting up your Xiaomi device to work properly with the security app
Setting up your Xiaomi device to work properly with the security app This article describes how to set up your Xiaomi device so that it works properly with the security app. Due to the aggressive battery management of the Xiaomi operating system (MIUI), the device may shut down applications without user's consent. This…
-
Safe browser does not add bookmark to homescreen Android 8.0 oreo
Issue: Why does nothing happen when you add a bookmark to your homescreen through the Safe browser? Resolution: Please follow this steps: * Open Safe Browser * Open the side menu and select Save to bookmarks * Under Add to select Home screen * Do a long press in the device's home screen * Choose Widgets * Select SAFE…
-
I can't confirm my account- the link in the e-mail doesn't work and I can't log in to My F-Secure until I confirm.
Issue: I'm constantly prompted to confirm my account when trying to log in to My F-Secure, but the link in the e-mail doesn't work- account is still not confirmed. Resolution: If you have generated multiple times confirmation messages and therefore received numerous e-mails with links to confirm, it's only the latest one…
-
The Mobile Security license is displayed as expired, but my subscription is valid.
Issue: The Mobile Security license is displayed as expired. Resolution: Please contact Customer Support, and provide them with the IMEI number of your device and the license key you're trying to activate. Article no: 000007621
-
Installation of F-secure SAFE/F-Secure Anti-Virus for MAC giving error There's a problem with real time scanning.
Issue: Installation of F-secure SAFE for MAC giving error There's a problem with real time scanning. Resolution: Part A:How to reinstate the Anywhere setting in Gatekeeper * Close System Preferences on your Mac. * Open Terminal. * Type the following command: sudo spctl --master-disable. * Hit enter on your keyboard. *…
-
I have renewed my F-Secure subscription, do I need to do anything more?
Issue: I have renewed my F-Secure subscription, do I need to do anything more, such as enter a subscription code anywhere? Resolution: If you have renewed your F-Secure subscription from your My F-Secure account, you have already protected your devices, and the devices connected to your account will receive the information…
-
I accidentally purchased F-Secure Internet Security instead of renewing my F-Secure SAFE subscription
Issue: I accidentally purchased F-Secure Internet Security instead of renewing my F-Secure SAFE subscription. I receive the error "Could not find any coupon for code" when trying to enter the F-Secure Internet Security code in My F-Secure. What should I do? Resolution: F-Secure Internet Security and F-Secure SAFE are two…
-
When I try to perform a manual scan, I can't see the scan status window.
Issue: When I try to perform a manual scan, I can't see the scan status window. I can, though, see the status in Recent events. Resolution: Please try restarting your computer. If that fails, please try to reinstall the program. Article no: 000023735
