Issue:
I have renewed my F-Secure subscription, do I need to do anything more, such as enter a subscription code anywhere?
Resolution:
If you have renewed your F-Secure subscription from your My F-Secure account, you have already protected your devices, and the devices connected to your account will receive the information about the continued subscription automatically.
If your devices show the new expiry date for the subscription, there is nothing more you need to do. However, in case you have new devices, which you haven't yet protected, you will need to install the F-Secure program on your new devices.
On the certain occasion, the F-Secure install on your device may show expired or not protected due to the program/apps were not able to connect to your My F-Secure account or the software was not update properly, you may refer to the article below:
My device shows my product license is expired. I have purchased F-Secure subscription
https://community.f-secure.com/safe-en/kb/articles/6277-my-device-shows-my-product-license-is-expired-i-have-purchased-f-secure-safe-or-total-subscription-and-it-is-valid
Article no: 000004266
