My device shows my product license is expired. I have purchased F-Secure SAFE or TOTAL subscription and it is valid.

header {margin:52px 0 0 0} #dropdownnavi {float:left; clear:both; width:100%;} header .row {width:100%} header .row:nth-child(1) {background-color:#0014a0} header .container, footer .container {max-width:1172px; margin: auto;} .top-header {height:53px;} .bottom-header {height:52px;} .Header-logo {width: 10%;float: left;} .Header-logo img {width: 105px; margin: 11px 8px 8px 16px;} .header-top-links {float: right; margin: 1px 29px 0 0;} .header-top-link, .header-bottom-item {cursor: pointer; display: inline-block; font-size: 14px; font-weight: 400; line-height: 52px; margin: 0 15px; position: relative; text-align: center; } .header-top-link, .header-bottom-item a {text-decoration:none;} .header-top-link {color: #fff; margin: 0 10px 0 12px;} .header-top-link.active {margin-right:12px} .header-top-link.active::after {width: calc(100% + 30px)!important} .header-top-link.active::after, .header-top-link:hover::after {background: #fff;} .header-bottom-link {color: #1e1e1e;} .header-bottom-item .header-bottom-link {margin:0 15px} #homeLink {margin-left:1px} .kb-lang-title {width:100%;text-align:center;font-weight:600;color:black; margin:0} .header-right {float: right; margin: 10px 48px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #signin {margin-top:5px} #signin a {text-decoration: none; color:#1e1e1e; } .signin-icon {float: left; height: 20px; padding: 0 5px 20px 0;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #profiledropdown:hover {cursor:pointer; background-color:#0014a0} #profilename #profileicon {background: #dfdfdf; border-radius: 25px; width: 28px; height: 28px;} #profile-menu ul {list-style: none; padding-left:0} #profile-menu ul li {padding:10px 0 10px 20px;font-size: 15px;} #profile-menu ul li:hover, #articleslink p:hover, #dashboardlink p:hover {cursor:pointer; background-color:#efefef;} #profile-menu ul li a {text-decoration:none; color:#1e1e1e} #profile-menu hr {border:1px solid #efefef} #articleslink hr, #dashboardlink hr {margin:0} #articleslink .title {padding: 0;text-align: center; font-weight: 600;} #articleslink p, #dashboardlink p {padding:10px 0 10px 20px;} #articleslink p a, #dashboardlink p a {text-decoration: none; color:#1e1e1e;} #articleslink .draftslink:hover, #dashboardlink p:hover {padding: 10px 0 10px 20px;} .header-coveosearch {position: relative; margin-top: -53px;} .header-search {display:inline-block;padding:15px 0 0 0;} .searchboxtoggle {color:white;} .header-searchcontainer {float: right; margin:0 18px 0 0; height:52px} .search-icon {color:white;} .expand {display:inline-block;} .collapse {display:none;} .searchboxtoggle .opensearch-icon, .searchboxtoggle .closesearch-icon {cursor:pointer;height:26px; width:26px; vertical-align: middle; filter:invert(1)} .header-searchbox {height:52px;} #kbsearch {display:block;margin: 0 0 0 auto; height:53px; box-sizing: border-box; border: 1px solid white; font-size: 14px; padding: 14px 0 10px 15px;} header-searchbox.active, #kbsearch:focus {width: 100%; transition: 1s ease-in-out;} #helpForumsLink.ontouch #menu-dropdown {display: none;left: 15px;position: absolute;top: 52px;} #FaqsLink.ontouch #kb-menu-dropdown {display: none;left: -15px;position: absolute;top: 52px;} #helpForumsLink.ontouch #menu-dropdown .depth-1-list, #FaqsLink.ontouch #kb-menu-dropdown .depth-1-list {display: none;} #helpForumsLink.change #menu-dropdown, #FaqsLink.change #kb-menu-dropdown {display: block;} #helpForumsLink.ontouch #menu-dropdown.ontouch, #FaqsLink.ontouch #kb-menu-dropdown.ontouch,#helpForumsLink.ontouch #menu-dropdown.ontouch .depth-1-list, #FaqsLink.ontouch #kb-menu-dropdown.ontouch .depth-1-list {display: block;} #helpForumsLink.ontouch #menu-dropdown.ontouch .dropdown-1-title, #helpForumsLink.ontouch #menu-dropdown.ontouch .dropdown-2-title, #helpForumsLink.ontouch #menu-dropdown.ontouch .dropdown-3-title,#FaqsLink.ontouch #kb-menu-dropdown.ontouch .dropdown-1-title, #FaqsLink.ontouch #kb-menu-dropdown.ontouch .dropdown-2-title, #FaqsLink.ontouch #kb-menu-dropdown.ontouch .dropdown-3-title {display: block;text-align: left;margin-left:25px} #helpForumsLink.ontouch #menu-dropdown.ontouch a.dropdown-1-title,#helpForumsLink.ontouch #menu-dropdown.ontouch a.dropdown-2-title,#helpForumsLink.ontouch #menu-dropdown.ontouch a.dropdown-3-title,#FaqsLink.ontouch #kb-menu-dropdown.ontouch a.dropdown-1-title,#FaqsLink.ontouch #kb-menu-dropdown.ontouch a.dropdown-2-title,#FaqsLink.ontouch #kb-menu-dropdown.ontouch a.dropdown-3-title {font-weight:500!important;color:#8a8a8a;font-style: italic} #helpForumsLink.ontouch #menu-dropdown .depth-2-list, #FaqsLink.ontouch #kb-menu-dropdown .depth-1-item .depth-2-list {border: 1px solid #c4c4c4;left: calc(100% + 0px);position: absolute;top:-1px;width: 100%;display:none} #helpForumsLink.ontouch #menu-dropdown.ontouch .depth-2-list.ontouch, #FaqsLink.ontouch #kb-menu-dropdown .depth-1-item .depth-2-list.ontouch {display:block;background:white} #helpForumsLink.ontouch #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item, #FaqsLink.ontouch #kb-menu-dropdown .depth-2-item {border-top: 1px solid #c4c4c4; border-bottom:none} #helpForumsLink.ontouch #menu-dropdown.ontouch .depth-2-list.ontouch .depth-2-item:first-of-type {border-top:none;} #helpForumsLink.ontouch #menu-dropdown .depth-2-item .depth-3-list {display:none; border: 1px solid #c4c4c4; left: calc(100%);position: absolute;top: -1px; width: 100%;border-bottom: none;} #helpForumsLink.ontouch #menu-dropdown.ontouch .depth-2-list.ontouch .depth-3-list.ontouch {display: block;background:white} #FaqsLink.ontouch #kb-menu-dropdown .depth-1-item .depth-2-list.ontouch .depth-2-item:nth-of-type(1) {border-top:none} .Footer {background:#f6f6f6;color:#555a62;font-size:16px;line-height:1.5;padding:18px 0; border-top:1px solid #c4c4c4} .Footer .footer-logo-wrap .footer-logo {height: auto; max-height: 32px; width: auto; margin-top:20px} .Footer .col {padding:0 0 0 15px;width: 10%; font-size: 13px; display: table-cell; vertical-align: top;} .Footer .footer-links-wrap {border-bottom: 1px solid #c4c4c4;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-right:1px solid #c4c4c4} .Footer .col ul {list-style: none;} .Footer .col:nth-child(2) ul {padding: 0;} .Footer .col ul li a {color: #1e1e1e; text-decoration: none;} .footer-link-title {text-transform: uppercase; color: #1e1e1e;} .footer-link-subtitle {font-size:14px; color: #1e1e1e; max-width:95%} .footer-icon {float: left; height: 30px; padding: 0 10px 60px 0;} footer.Footer .row.footer-links-wrap .col.footer-links {border:none;margin-bottom:0} footer.Footer .row.footer-links-wrap .col.footer-links h3 {font-size:16px} footer.Footer .row.footer-links-wrap .col.footer-links ul {padding:0 0 15px 0;margin-left:0} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link{color:black;font-size:14px} footer.Footer .row.bottom-row .col.col-copyRight * {color:black;font-weight:400} footer.Footer .row.footer-links-wrap .col.footer-links .footer-link:hover, footer.Footer .row.bottom-row .col.col-copyRight:hover {color:#0014a0;} footer.Footer .row.bottom-row {border-top:none} footer.Footer .row.footer-links-wrap:nth-of-type(3) {padding-top:10px} .col-copyRight a, .social-icons-wrap a {display:inline-block; padding:5px 0; text-decoration: none; color: #1e1e1e; } .social-icons-wrap {float:right} .Footer a:hover, .Footer .col ul li a:hover {color:#0014a0} footer.Footer .row.bottom-row {padding-top:5px} footer.Footer .row.bottom-row .col.col-copyRight * {font-weight:400} social-link:hover {cursor:pointer} social-link:hover svg {fill:#0014a0} #signin .header-bottom-item.header-bottom-link {display:inline-block; margin-top: -16px;} #signin a:hover {color:#0014a0} @media screen and (max-width:991px){ header {margin:0} header .row:nth-child(1) {height:64px} .Header-logo img {margin: 17px 8px 8px 16px;} .Hamburger-border {position: absolute; right: 60px; border-left: 1px solid #fff; height: 64px; width: 50px; top: 0; z-index: 20; border-right: 1px solid white; padding-right: 10px;} .Hamburger {display:block;position: absolute; top: 8px; left: calc(100% - 52px); z-index: 20;-webkit-box-align: center; -webkit-box-pack: center;-webkit-user-select: none; align-items: center; background: transparent; border: none; border-radius: 0;cursor: pointer;justify-content: center; outline: none;transition: .35s;} .Hamburger-menuXcross {height: 25px; padding: 0; width: 26px;} .Hamburger-menuLines {-o-transition: .35s;-webkit-transition: .35s; background-color: #fff; border-radius: 2px; display: inline-block; height: 2px; position: relative; transition: .35s; width: 26px;} .Hamburger-menuLines::before {top: 6px; } .Hamburger-menuLines::after {top: -6px;} .Hamburger-menuLines::after, .Hamburger-menuLines::before {-ms-transform-origin: 5.5px center;-o-transition: .35s;-webkit-transform-origin: 5.5px center;-webkit-transition: .35s;background-color: #fff;border-radius: 2px; content: ""; display: inline-block; height: 2px;left: 0;position: absolute;transform-origin: 5.5px center;transition: .35s;width: 26px;} .sr-only {position: absolute !important;width: 1px !important;height: 1px !important;padding: 0 !important;margin: -1px !important;overflow: hidden !important;clip: rect(0,0,0,0) !important;border: 0 !important;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-webkit-transform: rotate(45deg); transform: rotate(45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after {-webkit-transform: rotate(-45deg);transform: rotate(-45deg);} .Hamburger-menuXcross.isToggled .Hamburger-menuLines::after, .Hamburger-menuXcross.isToggled .Hamburger-menuLines::before {-ms-transform-origin: 50% 50%;-webkit-transform-origin: 50% 50%;background-color: hsla(0,0%,100%,.6); left: 0;top: 0;transform-origin: 50% 50%;width: 26px;} .Hamburger-menuXcross.isToggled .Hamburger-menuLines {background: transparent;} .isToggled .Hamburger-menuLines {-webkit-transform: scaleX(1);transform: scaleX(1);} #signin {text-align:center; margin: auto; color:white} #signin a {text-decoration: none; color:white;} .header-top-links, .bottom-header {display: none} .header-coveosearch {margin-top:0} .header-searchcontainer {color: white; text-align: right; margin: 8px 18px 0 0;} .header-search { padding: 11px 0 0 0; width: 60px; margin: auto; display: block; position: absolute; right: 17px; top: 8px;} .searchboxtoggle {color:white} .header-searchbox {position: absolute; right: 60px; top: 0; width: 300px;} #kbsearch {height:66px} .banner-middleContainer_f1l0wf96 {box-shadow: inset 0 10px 10px -10px #000;} #homeLink, #helpForumsLink, #FaqsLink, #userguidesLink, #supportLink, .header-right {width:100%; text-align: left; margin: 0; } #userguidesLink, #supportLink {border-top: 1px solid #dfdfdf;} #helpForumsLink, #FaqsLink {margin: 0 0 10px 25px;} .top-header-link {text-transform: uppercase; font-weight:700; color:#1e1e1e; font-size:14px; padding:15px 15px; line-height: 2em;} #dropdownnavi .top-header-link {margin: 3px 0 0 10px;} .header-bottom-link::after {background:none;} .header-bottom-item .header-bottom-link {margin:0 10px} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding:0 0 0 40px} .kb-lang-title {text-align:left;} #menu-dropdown {margin-top: -20px;} #kb-menu-dropdown .depth-2-list.open {padding-left:30px} .depth-1-list a, .depth-2-list a, .depth-3-list a {color:#1e1e1e} .smdropdown-alt {line-height: 0; margin:0 padding: 0 0 10px 0;} .smdropdown-link {color:#acacac!important; font-style: italic;} .depth-1-list, .depth-2-list, .depth-3-list {display: none; margin: -20px 0 20px 0; padding: 0 0 0 15px;} .header-right {float: right;padding: 8px 0; height: 30px; border-radius: 0; box-shadow: 0 3px 5px #1e1e1e; background:#0014a0; text-align: right;} #profiledropdown {width: 30px; float: right; margin-right: 40px} #profiledropdown:hover {background: none} #profiledropdown:hover #profile-menu {display: none} #profileicon {margin-top:2px} #profile-menu {display: none; position: absolute; left: 5%; background: white; width: 90%; text-align: left; z-index: 400; border: 1px solid #dfdfdf; border-radius: 3px; box-shadow: 0 5px 5px #dedede;} .open {display: block;} .Footer .col {display: block; width:96%; padding: 0 20px 15px 20px} .Footer .col.col-copyRight, .Footer .col.col-social {width:90%} footer .container {width:95%} .col.footer-logo-wrap {text-align: center;} .col-copyRight a, .social-icons-wrap a {padding: 10px 0 0 0;} .Footer .footer-links-wrap {padding-bottom:none; border-bottom:none;} .Footer .footer-links-wrap .col:nth-child(2), .Footer .footer-links-wrap .col:nth-child(3), .Footer .footer-links-wrap .col:nth-child(4) {border-bottom:1px solid #c4c4c4; border-right:none} footer.Footer .row:nth-of-type(2).footer-links-wrap .col.footer-links:last-of-type {border-bottom:none} a.dropdown-1-title, a.dropdown-2-title, a.dropdown-3-title {color: #8a8a8a; font-style: italic;} .signin-icon {display: none;} #signin .header-bottom-item.header-bottom-link {margin-top: -10px;} } @media screen and (min-width:992px){ .Hamburger, .dropdownnavi .top-header-link, #userguidesLink, #supportLink, .smdropdown-alt {display: none;} .bottom-header {display: block;} .header-top-link::after {background: #fff;} header .row:nth-child(2) {background-color:white; box-shadow: 0 3px 5px rgba(0,0,0,0.1);} .depth-1-list, .depth-2-list, .depth-3-list {list-style: none; margin: 0; padding-left: 0; box-shadow: 0 4px 4px rgba(0,0,0,.1);} .depth-1-item, .depth-2-item, .depth-3-item {padding-left:15px; border-bottom:1px solid #dfdfdf; position: relative;} .depth-1-item a, .depth-2-item a, .depth-3-item a {color: #1e1e1e;} .header-bottom-link::after {background: #0014a0;} .header-top-link.active::after, .header-top-link:hover::after, .header-bottom-link.active::after, .header-bottom-link:hover::after {bottom: 0; content: ""; display: block; height: 5px; left: -15px; margin: auto; position: absolute; width: calc(100% + 35px);} .header-bottom-link.smdropdown:hover, .header-bottom-link.smdropdown.active {color:#0014a0} .header-searchbox {position:absolute;top:0;right:60px; margin:0; z-index: 200; } .header-searchbox.active {width:500px;transition: 1s ease-in-out;} #kbsearch {width:350px;} #menu-dropdown, #kb-menu-dropdown {position: absolute; z-index: 100; background: white; text-align: left; margin: 1px 0 0 -15px;} #menu-dropdown, #kb-menu-dropdown .depth-1-list {width:280px} #kb-menu-dropdown .depth-2-list {width:350px!important} #profile-menu {position: absolute; z-index: 100; background: white; width: 350px; text-align: left; width:260px; margin: 0 0 0 -230px; border: 1px solid #c4c4c4; border-radius: 5px; box-shadow: 0 4px 4px rgba(0,0,0,.1);} #menu-dropdown, #menu-dropdown .depth-2-list, #menu-dropdown .depth-3-list, #kb-menu-dropdown, #kb-menu-dropdown .depth-2-list, #profile-menu {display:none;} #helpForumsLink:hover #menu-dropdown, #FaqsLink:hover #kb-menu-dropdown, #profiledropdown:hover #profile-menu {display: block;} #menu-dropdown .depth-1-item:hover .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list, #kb-menu-dropdown .depth-1-item:hover .depth-2-list { display: block; left: calc(100%); background: #fff; border: 1px solid #c4c4c4; position: absolute; top: 0; width: 100%;} #kb-menu-dropdown .depth-1-url {margin:0} #menu-dropdown .depth-1-item:nth-child(3) .depth-2-list, #menu-dropdown .depth-2-item:hover .depth-3-list {top:-1px} .depth-1-item:hover, .depth-2-item:hover, .depth-3-item:hover {pointer:cursor;background-color:#f8f8f8} #helpForumsLink .depth-1-item:hover .depth-1-url, .depth-2-item:hover .depth-2-url, .depth-3-item:hover .depth-3-url, #kb-menu-dropdown .depth-2-item:hover .depth-3-url {color:#0014a0} #FaqsLink .depth-1-item:hover, #FaqsLink .depth-1-item:hover .depth-1-url {cursor:default} .header-right {float: right; margin: 8px 15px 0 0; padding: 3px; height: 30px; border-radius: 3px;} #profiledropdown {padding: 2px; border-radius: 3px; margin-top: -3px;} #dropdownnavi {margin: -1px 0 0 -13px;width:50%} #dropdownnavi .top-header-link, .dropdown-1-title, .dropdown-2-title, .dropdown-3-title {display:none} .header-bottom-link.smdropdown {line-height:53px} #signin {display:flex; margin: 1px -12px 0 0} #signin .header-bottom-item.header-bottom-link {margin-top:-14px; height:54px} #signin span {margin-top: 3px;} .signin-icon {padding: 4px 0 20px 0;} .header-bottom-link.smdropdown:before {content:url("data:image/svg+xml;utf8,<svg version='1.1' xmlns='http://www.w3.org/2000/svg' xmlns:xlink='http://www.w3.org/1999/xlink' width='26px' height='18px' xml:space='preserve'><g><path fill='none' stroke='%23010101' stroke-width='2' stroke-linecap='round' stroke-linejoin='round' stroke-miterlimit='10' d='M13.014,14'/></g><g><path fill='%23010101' d='M13,16c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0L13,13.586l2.293-2.293c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414l-3,3C13.512,15.902,13.256,16,13,16z'/> </g> </svg>")!important;float: right;} #helpForumsLink:hover .header-bottom-link.smdropdown::before, #FaqsLink:hover .header-bottom-link.smdropdown::before, .header-bottom-link.smdropdown:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M16,16c-0.256,0-0.512-0.098-0.707-0.293L13,13.414l-2.293,2.293c-0.391,0.391-1.023,0.391-1.414,0s-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414C16.512,15.902,16.256,16,16,16z'/></svg>")!important;} .depth-1-item:before, #helpForumsLink .depth-2-item:before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M12,17c-0.256,0-0.512-0.098-0.707-0.293c-0.391-0.391-0.391-1.023,0-1.414L13.586,13l-2.293-2.293c-0.391-0.391-0.391-1.023,0-1.414s1.023-0.391,1.414,0l3,3c0.391,0.391,0.391,1.023,0,1.414l-3,3C12.512,16.902,12.256,17,12,17z'/></svg>");float:right;} .depth-1-item:hover::before, #helpForumsLink .depth-2-item:hover::before {content:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='26px' height='18px' fill='%23010101'><path d='M14,17c-0.256,0-0.512-0.098-0.707-0.293l-3-3c-0.391-0.391-0.391-1.023,0-1.414l3-3c0.391-0.391,1.023-0.391,1.414,0s0.391,1.023,0,1.414L12.414,13l2.293,2.293c0.391,0.391,0.391,1.023,0,1.414C14.512,16.902,14.256,17,14,17z'/></svg>")!important;} } @media screen and (max-width:991px){ .header-bottom-link:focus::after, .header-bottom-link:hover::after, .header-bottom-link:hover .smdropdown::after,.smdropdown::after,.depth-1-url::after,.depth-2-url::after {content: url("data:image/svg+xml;utf8,<svg version='1.1' xmlns='http://www.w3.org/2000/svg' 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My device shows my product license is expired. I have purchased F-Secure SAFE or TOTAL subscription and it is valid. - F-Secure Community

Issue:

I have renewed my F-Secure SAFE license, but my device shows license expired.

Resolution:

You might have purchased a subscription for a different product:
Check the product installed on your device. If the product installed on your device is F-Secure Internet Security, then the subscription that you've purchased is for a different product.
In this case, you need to uninstall F-Secure Internet Security from your device, and install F-Secure SAFE. Read our guide how to uninstall F-Secure product. Skip to the next step if this is not the case for you.

If the product installed is the correct product for the subscription purchased:

Make sure that you have renewed an existing subscription instead of purchasing a separate new subscription. If you suspect that you might have purchased a separate new subscription, contact F-Secure Support for further assistance.
If you use the login through Facebook, please verify you have installed SAFE from this account and not from the one with "normal" login.
Try restarting your device, the product may just need to be refreshed to connect to our servers.

If your F-Secure account shows the correct number of devices and restarting your device doesn't fix the issue, follow the steps below:

Log out and Log in to My F-Secure in SAFE Windows PC:

Click on your name at the top-right of SAFE window
Click Log out
Click Continue
Click Log out
SAFE will close. Double-click the F-Secure SAFE icon on your desktop to open it
A login window will appear. Enter your My F-Secure email and password and click Log in
A message appears, "Hi <name> You are setting up protection for yourself." Click Continue
Subscription is now updated

NOTE: If you are unable to log out on F-Secure SAFE program on your PC, reinstall F-Secure SAFE.

Uninstall and reinstall F-Secure SAFE on your phone:

Uninstall F-Secure SAFE app
Go to App Store or Google Play Store
Install F-Secure SAFE
Tap Login
Login using the correct account
F-Secure SAFE is now activated

Uninstall and reinstall F-Secure on your Mac:

Open Finder, and click on Programs / Application
Open the F-Secure folder
Run Uninstall F-Secure SAFE
After the uninstallation, restart the Mac
Release the previous installation license from My F-Secure so that you can reuse the same license again
Install F-Secure SAFE on your Mac

Article no: 000001358