-
ID PROTECTION and turning off the built-in password manager in Chrome on Android
ID PROTECTION and turning off the built-in password manager in Chrome on Android This article explains how to turn off the built-in password manager in Chrome on your Android before taking Autofill into use in ID PROTECTION. As most browsers have a built-in password manager, passwords may get saved to the browser…
-
Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices
Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices This issue only applies to some Samsung devices, for example with Samsung Galaxy S7 Edge. With the release of ID PROTECTION 5.5 and onwards, we have noticed that the fingerprint functionality with ID PROTECTION is not behaving as expected on…
-
After upgrade from F-Secure KEY to F-Secure ID PROTECTION, KEY: User Data is still visible on the Windows Apps and Features list.
Issue: After upgrade from F-Secure KEY to F-Secure ID PROTECTION, the KEY: User Data application is still visible on the Windows Apps and Features list. Will it be automatically updated to ID PROTECTION: User Data? Resolution: The F-Secure KEY: User Data found in the Windows Apps and Features application list is the actual…
-
F-Secure ID PROTECTION doesn't have the identity protection email monitoring function on Windows or Mac computers, why?
Issue: F-Secure ID PROTECTION doesn't have the identity protection email monitoring function on Windows or Mac computers, why? Resolution: For the time being, you can add items, such as your email addresses, for monitoring only with your mobile devices running on Android and Apple iOS. But you can connect your desktop and…
-
How to get F-Secure ID Protection log files?
Issue: How can I get the log files for F-Secure ID Protection? Resolution: Depending on if you are using a Windows computer or a Mac computer, the ID Protection log files are stored locally on different locations. Follow the steps below to fetch the log files from your computer. Windows: * Select the Start menu on the left…
-
Why does F-Secure ID PROTECTION open automatically when Windows starts? How can I deactivate this feature?
Issue: Why does F-Secure ID PROTECTION user interface open automatically when Windows starts? How can I deactivate this feature? Resolution: To disable the automatic start of the F-Secure ID PROTECTION software, follow the steps below : * Open ID PROTECTION user interface * Navigate to the Settings page * Go to…
-
How do I delete all existing password data and start fresh for F-Secure ID PROTECTION?
Issue: Unable to login to F-Secure ID PROTECTION anymore with no recovery possibility. Resolution: On iPhone and iPad (iOS) you need to reinstall the product. Uninstall happens by touching the app icon for a brief moment until icons start to move. You will discover a circle with a cross in it. Pressing the cross "deletes"…
-
What is an F-Secure ID PROTECTION master password?
What is an F-Secure ID PROTECTION master password? The master password is very important as it gives you access to the app and keeps your password data safe. Once you've installed F-Secure ID PROTECTION and you start the application for the first time, the app asks you to create a master password. The master password is…
-
Opening F-Secure ID PROTECTION I get an error "The master password must be the same on all connected devices. Enter your new master password:", I didn't change the password. How can I solve it?
Issue: Opening F-Secure ID PROTECTION I get an error "The master password must be the same on all connected devices. Enter your new master password", I didn't change the password. How can I solve it? Resolution: We suggest you to uninstall the app from other devices and keep it installed on Windows device only. Then the…
-
Can I take a free trial for F-Secure ID PROTECTION before I buy the app?
Can I take a free trial for F-Secure ID PROTECTION before I buy the app? Yes, you can. You can sign up for a free 5-day trial from the F-Secure website and try out ID PROTECTION on 5 devices. This means that you can monitor up to 5 email addresses or other pieces of personally identifiable information for breaches and…
