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Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices - F-Secure Community
<main> <article class="userContent"> <p> </p>Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices <p>This issue only applies to some Samsung devices, for example with Samsung Galaxy S7 Edge. </p> <p>With the release of ID PROTECTION 5.5 and onwards, we have noticed that the fingerprint functionality with ID PROTECTION is not behaving as expected on some Samsung devices, for example, Samsung Galaxy S7 Edge. </p> <p>The issue appears as follows: When you go to unlock the app with the fingerprint sensor, instead of opening up the app, the screen remains dim and unresponsive. </p> <p>To resolve the issue, you need to switch the screen lock off and on again. The screen lock is needed for you to use the fingerprint functionality. </p> <p>The following instructions are for a Samsung Galaxy S7 Edge phone. Here is what to do: </p> <ol><li> On your phone, go to <strong>Settings</strong> > <strong>Lock screen and security</strong> > <strong>Screen lock type</strong>. </li> <li> Select <em>None</em> as the screen lock type. This turns off the screen lock and a prompt appears to back up your fingerprints. </li> <li> On the prompt, select <strong>KEEP DATA</strong>. The <strong>SELECT BACKUP TYPE</strong> screen appears. </li> <li> On the <strong>SELECT BACKUP TYPE</strong> screen, select <strong>SAMSUNG ACCOUNT </strong> to back up your fingerprints to your Samsung account, or select <strong>BACKUP PASSWORD </strong> to create a separate password to secure your fingerprints. </li> <li> Once you have done this, select <em>Screen lock type</em> to turn on the lock screen again. </li> <li> Set a secure screen lock. </li> <li> Open <strong>ID PROTECTION</strong>. The app prompts for the master password. </li> <li> Enter your master password. The app unlocks. </li> </ol><p>Once you have done this, you can turn on the fingerprint unlock again on the app lock screen. </p> </article> </main>