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How to sync devices using F-Secure ID PROTECTION or F-Secure TOTAL?
Issue: How to sync devices using F-Secure ID PROTECTION or F-Secure TOTAL? How to connect devices using F-Secure ID PROTECTION? Resolution: For F-Secure TOTAL: * Open your F-Secure program * Select Password Vault * Enter your Master Password * Select Connect devices (on mobile open first Menu on top left) An 8-digit sync…
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[Identity Theft Help] F-Secure ID Monitoring found a breach, what should I do?
Issue: F-Secure ID Monitoring has found a breach, what should I do? Resolution: You can find advice on what to do on the F-Secure app itself: * Go to the F-Secure app and check what type of breach it involves. * Open F-Secure on your device * Select ID Monitoring * Tap the breach you want to view * See steps to take under…
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I have F-Secure password vault and my device broke or reinstalled, can I recover the passwords in any way?
Issue: I have F-Secure password vault and I reinstalled my Windows computer, can I recover the passwords in any way? I have F-Secure password vault and my mobile phone broke or I reinstalled the F-Secure app, can I recover the passwords in any way? Resolution: F-Secure password vault stores the passwords locally to the…
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Latest Windows 10 and 11 cumulative updates breaking F-Secure SAFE, Internet Security and ID Protection
Latest Windows 10 and 11 cumulative updates breaking F-Secure SAFE, Internet Security and ID Protection The latest Windows 10 and Windows 11 cumulative updates (KB5013942 and KB5013943) are causing issues with different types of software, and unfortunately F-Secure SAFE, F-Secure Internet Security and F-Secure ID…
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F-Secure ID Protection incorrectly alerting about a leaked social security number or national ID
F-Secure ID Protection incorrectly alerting about a leaked social security number or national ID We have found out that a number of our ID Protection customers in Finland have received alerts that their personal information has been found in a data breach. The alert informs that the customer's social security number…
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How to transfer password entries from Kaspersky to ID PROTECTION
How to transfer password entries from Kaspersky to ID PROTECTION This article explains how to export passwords from the Kaspersky password manager, convert them to a supported CSV format, and then import the CSV file to ID PROTECTION. Note: A few things to take note of before you start: * The Kaspersky password manager…
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How can I change my F-Secure ID Protection Master Password?
Issue: How can I change my F-Secure ID Protection Master Password? Resolution: * Sign in to ID Protection on your device * Choose Settings from the menu * Choose Change Master Password * Type in your old Master Password * Type in your new Master Password * Repeat the new Master Password * Choose Change NOTE: If you have…
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I reinstalled F-Secure ID PROTECTION/ F-Secure KEY on my smartphone and the Vault is empty. How can I get my passwords back?
Issue: I reinstalled my F-Secure ID Protection/F-Secure KEY app on my Android/iOS and when I log in, I can't see my passwords anymore. How can I restore my passwords back? Resolution: When you uninstall F-Secre ID Protection from your smartphone your passwords will also be removed. Please make sure you have synchronized…
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ID PROTECTION and turning off the built-in password manager in Chrome on Android
ID PROTECTION and turning off the built-in password manager in Chrome on Android This article explains how to turn off the built-in password manager in Chrome on your Android before taking Autofill into use in ID PROTECTION. As most browsers have a built-in password manager, passwords may get saved to the browser…
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Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices
Fingerprint unlock issue with ID PROTECTION 5.5 onwards on some Samsung devices This issue only applies to some Samsung devices, for example with Samsung Galaxy S7 Edge. With the release of ID PROTECTION 5.5 and onwards, we have noticed that the fingerprint functionality with ID PROTECTION is not behaving as expected on…