I reinstalled F-Secure ID PROTECTION/ F-Secure KEY on my smartphone and the Vault is empty. How can I get my passwords back?

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I reinstalled F-Secure ID PROTECTION/ F-Secure KEY on my smartphone and the Vault is empty. How can I get my passwords back? - F-Secure Community

Issue:

I reinstalled my F-Secure ID Protection/F-Secure KEY app on my Android/iOS and when I log in, I can't see my passwords anymore. How can I restore my passwords back?

Resolution:

When you uninstall F-Secre ID Protection from your smartphone your passwords will also be removed. Please make sure you have synchronized your devices so that your passwords can be synchronized back to your smartphone after the reinstallation.

Article no: 000030835