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Switching from ID Protection to the new F-Secure app
Switching from ID Protection to the new F-Secure app The F-Secure ID Protection app will soon be reaching end of life. This article walks you through the steps needed to move from the old app to using Password Vault and ID Monitoring in the F-Secure app. F-Secure ID Protection will be discontinued, and existing customers…
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F-Secure ID Protection reaching end of life
F-Secure ID Protection reaching end of life The standalone F-Secure ID Protection app will no longer be supported after 22.5.2024. This means that as of the 22nd of May 2024, existing installations of this app will no longer provide protection for your devices or receive any product updates. The F-Secure app that was…
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How to sync devices using F-Secure ID PROTECTION or F-Secure TOTAL?
Issue: How to sync devices using F-Secure ID PROTECTION or F-Secure TOTAL? How to connect devices using F-Secure ID PROTECTION? Resolution: For F-Secure TOTAL: * Open your F-Secure program * Select Password Vault * Enter your Master Password * Select Connect devices (on mobile open first Menu on top left) An 8-digit sync…
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[Identity Theft Help] F-Secure ID Monitoring found a breach, what should I do?
Issue: F-Secure ID Monitoring has found a breach, what should I do? Resolution: You can find advice on what to do on the F-Secure app itself: * Go to the F-Secure app and check what type of breach it involves. * Open F-Secure on your device * Select ID Monitoring * Tap the breach you want to view * See steps to take under…
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I have F-Secure password vault and my device broke or reinstalled, can I recover the passwords in any way?
Issue: I have F-Secure password vault and I reinstalled my Windows computer, can I recover the passwords in any way? I have F-Secure password vault and my mobile phone broke or I reinstalled the F-Secure app, can I recover the passwords in any way? Resolution: F-Secure password vault stores the passwords locally to the…
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Latest Windows 10 and 11 cumulative updates breaking F-Secure SAFE, Internet Security and ID Protection
Latest Windows 10 and 11 cumulative updates breaking F-Secure SAFE, Internet Security and ID Protection The latest Windows 10 and Windows 11 cumulative updates (KB5013942 and KB5013943) are causing issues with different types of software, and unfortunately F-Secure SAFE, F-Secure Internet Security and F-Secure ID…
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F-Secure ID Protection incorrectly alerting about a leaked social security number or national ID
F-Secure ID Protection incorrectly alerting about a leaked social security number or national ID We have found out that a number of our ID Protection customers in Finland have received alerts that their personal information has been found in a data breach. The alert informs that the customer's social security number…
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How to transfer password entries from Kaspersky to ID PROTECTION
How to transfer password entries from Kaspersky to ID PROTECTION This article explains how to export passwords from the Kaspersky password manager, convert them to a supported CSV format, and then import the CSV file to ID PROTECTION. Note: A few things to take note of before you start: * The Kaspersky password manager…
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How can I change my F-Secure ID Protection Master Password?
Issue: How can I change my F-Secure ID Protection Master Password? Resolution: * Sign in to ID Protection on your device * Choose Settings from the menu * Choose Change Master Password * Type in your old Master Password * Type in your new Master Password * Repeat the new Master Password * Choose Change NOTE: If you have…
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I reinstalled F-Secure ID PROTECTION/ F-Secure KEY on my smartphone and the Vault is empty. How can I get my passwords back?
Issue: I reinstalled my F-Secure ID Protection/F-Secure KEY app on my Android/iOS and when I log in, I can't see my passwords anymore. How can I restore my passwords back? Resolution: When you uninstall F-Secre ID Protection from your smartphone your passwords will also be removed. Please make sure you have synchronized…
